Connected Care Lead

Bupa Occupational Health Limited; Royal Borough of Kingston upon Thames; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Competitive salary

Bupa healthcare

Learning & development

Collaborative environment

Job summary

Bupa is seeking a Connected Care Lead for New Victoria Hospital, Kingston upon Thames. The role focuses on coordinating patient pathways, referrals and MDTs, ensuring seamless care from referral to treatment.

You will work with clinical teams, consultants and Bupa Insurance to improve patient experience. The ideal candidate will have healthcare administration experience, strong organisation, and stakeholder management skills, with proficiency in MS Office and patient systems.

Qualifications

• Experience in healthcare administration or patient coordination.
• Familiar with MDT coordination and pathway management.
• Strong organisational and communication skills.

Responsibilities

• Coordinate referrals, bookings and patient pathways across multiple services.
• Act as liaison between patients, clinicians, and insurers.
• Monitor progression and resolve pathway delays.
• Organise MDT meetings and document outcomes.
• Support performance monitoring and service improvement initiatives.

Skills

Healthcare administration

Patient coordination

Pathway management

MDT coordination

Stakeholder management

MS Office

Education

Degree level qualification

Tools

MS Office

Patient administration systems

Job description

Connected Care Lead New Victoria Hospital, Kingston upon Thames Permanent | Full Time | 37.5 Hours per Week Salary: £30,927 per annum Working Hours 37.5 hours per week, working flexibly between: 08:00 and 20:00, Monday to Sunday

Be part of something extraordinary At Bupa, we champion health and wellbeing, helping people live longer, healthier, happier lives. We're looking for a passionate and organised Connected Care Lead to join our team at New Victoria Hospital and play a pivotal role in delivering an exceptional patient experience across our Connected Care pathways. This is an exciting new position created to support the growth of Connected Care services across the wider Bupa network. You'll work closely with consultants, clinical teams, operational colleagues, and Bupa Insurance to ensure patients receive seamless, coordinated care from referral through to treatment.

What you'll do

• Coordinate referrals, bookings and patient pathways across multiple Bupa services.
• Act as a key liaison between patients, consultants, clinical teams, diagnostics services and Bupa Insurance.
• Monitor patient progression and proactively resolve any pathway delays.
• Coordinate and administer up to three specialist Multi-Disciplinary Teams (MDTs).
• Organise MDT meetings, prepare documentation and ensure outcomes are accurately recorded and communicated.
• Support pathway performance monitoring and service improvement initiatives.
• Build strong relationships with internal and external stakeholders.
• Contribute to the continued development and growth of Connected Care services.

What you'll bring

• Essential Experience in healthcare administration, patient coordination, pathway management, or MDT coordination.
• Experience working with both clinical and non-clinical teams.
• Excellent organisational and workload management skills.
• Strong communication and stakeholder management abilities.
• High attention to detail and accuracy.
• Proficiency in Microsoft Office applications and patient administration systems.
• The ability to work independently whilst maintaining a collaborative approach.

Desirable

• Understanding of private hospital operations.
• Knowledge of CQC and healthcare regulatory standards.
• Experience of healthcare performance metrics, SLAs and service improvement methodologies.
• Degree level qualification.

Why Bupa?

At Bupa, you'll be welcomed into a supportive team where you can develop your skills, grow your career and make a real difference to patient lives every day.

Benefits

• Competitive salary and benefits package.
• Bupa healthcare benefits.
• Access to learning and development opportunities.
• A collaborative and supportive working environment.
• Opportunities to get involved in service improvement and business development projects.
• The chance to work for one of the UK's leading healthcare organisations.

Time Type: Full time Job Area: Clinical Services Locations: New Victoria Hospital

Be at the heart of helping people live longer healthier happier lives and making a better world. We employ more than 80,000 people globally who are making this a reality. If you've got the belief, the drive and the talent to help us in our ambition then we’d like to hear from you.

Wherever you work, one thing stands out about Bupa people. Our customers are our passion – they’re at the heart of our positively different culture of care. At Bupa you’ll be challenged, you’ll be encouraged to innovate, and collaborate with colleagues who are committed to delivering exceptional experiences. We trust, respect and consider everyone, knowing your difference will make the difference.