Configuration Team Implementation Manager

Capita; United Kingdom; On-site; GBP 70,000 - 90,000; Full time

Benefits offered by this job

Remote working UK-wide

Competitive salary

23 days holiday (pro rata)

Volunteering day

Family leave policies

Cycle2Work

Pension and life assurance

Job summary

Capita Pensions Solutions is seeking an experienced Configuration Team Implementation Manager to lead an implementation team delivering automated calculation for new clients. You will work within the Implementation Department, ensuring on-time delivery, quality standards, and ongoing staff development.

Remote UK-based work is supported; Capita offers a competitive salary, ample holiday, volunteering days and strong benefits.

Qualifications

• Strong pensions knowledge in DB schemes and clear explanations.
• Experience in configuration or operations with team leadership.
• Experience with client interaction and stakeholders.
• Experience implementing change or projects.

Responsibilities

• Lead the Implementation Team to deliver automated calculations for new clients.
• Ensure projects meet deadlines, budget and quality.
• Mentor staff and develop capabilities within the team.
• Review documentation for quality and drive process improvements.

Skills

Pensions knowledge

Leadership

Stakeholder mgmt

Change management

Project delivery

System testing

Tools

Pension systems

Job description

Capita Pensions Solutions is a division of Capita that specialises in providing a wide range of services related to pensions. We focus on creating and implementing resilient and responsible pension strategies to help organisations and their employees secure a more stable financial future. Our services include pensions administration, consultancy, and the latest technology and engagement techniques. Capita Pensions Solutions has been managing pensions for over 50 years, covering pension schemes of various shapes and sizes. We are looking for an Implementation Manager to join our configuration team that sit within our Implementation Department whose responsibility it is to implement first class pension administration solutions for our new and existing clients. Our span of projects can range from large blue chip strategic transformational deliveries through to small bespoke client solutions. Working closely with other stakeholders our activities and skills are wide and varied. You will manage an Implementation team responsible for the delivery of automated calculation for new clients and ensure all people management tasks are carried out as appropriate and that staff are developed, mentored and trained as required to fulfil their roles. Along with your team management responsibilities you will review all project and team documentation for quality standards and ensure process change is incorporated and liaise with Programme/Project managers to facilitate project deadlines and timescales.

Job title: Configuration Team Implementation Manager

Key Accountabilities

• Management and development of staff assigned.
• Ensure projects are successfully delivered and no penalties are incurred.
• Deliver new client implementations on time, to budget and to quality standards.
• Support and develop team/staff to enable client service excellence and create innovate solutions.
• Own and promote best practice within the team and oversee/sign off process improvements.
• Deliver what we promise, reviewing and agreeing project plans for identification and mitigation of risks and issues.
• Support the Programme/Project Managers in steering projects to successful closure and influence approach for all project deliverables, ensure all projects are resourced appropriately, escalating where this is at risk.

Key tasks

• Review all project and Team documentation for quality standards and ensure process change is incorporated.
• Lead the team on process and delivery approach.
• Seek out efficiencies and mentor the team on best practice.
• Liaise with Programme/Project managers to facilitate project deadlines and timescales.
• Manage the specific Implementation Team and ensure all people management tasks are carried out as appropriate and that staff are developed, mentored and trained as required to fulfil their roles.

Essential skills and experience

• Strong technical pensions knowledge in DB schemes and able to explain complex matters
• System/Calculations Configuration or Operations background with strong management and/or leadership skills
• Experience of client interaction and dealing with internal and external stakeholders
• Can evidence previous experience of implementing change or working in a project environment
• System Testing and/or User Acceptance Testing: Understands the purpose of calculation proformas, Benefit Basis, Benefit Specifications, scenario matrices, test plans, Calculation Specifications, system debugs and root cause analysis and triage processes
• Familiar with pension administration systems, member records and their set up and operational processing.
• Able to analyse requirements to ensure output is fit for purpose
• Up to date with legislation and other policy changes that affect pensions, considers the impact to Implementation processes.
• Has a detailed understanding and can explain the difference between DB, DC, CARE and Annuities, how they are administered and a full understanding of system & process implications
• Shows a commitment to providing a quality service and errors are identified as part of the checking and sign off process.

About Capita Pension Solutions

Capita Pension Solutions is one of the UK’s leading pension providers, supporting over 450 schemes and more than 7 million members. We deliver end-to-end pension solutions across administration, data remediation, software, actuarial services, investments, scheme management, and member communications—combining expertise with technology to meet our clients’ evolving needs.

What’s in it for you?

• Remote working – work from wherever you’re happiest in the UK
• Competitive salary
• 23 days’ holiday, rising to 27 (pro rata) – plus the option to buy more after qualifying period
• Paid volunteering day with a charity of your choice
• Generous family leave policies – including 15 weeks’ fully paid maternity, adoption, and shared parental leave
• Cycle2Work scheme, pension, life assurance, and more
• Customer first, always
• Fearless innovation
• Achieve together
• Everyone is valued

At Capita, we’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us.

We are an equal opportunity and Disability Confident employer, we want to hear from you if you’d like to discuss any adjustments you might need during your recruitment process. Please email [e-mail] or call 07784 237318and we’ll get back to you to discuss.For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website.

Also Access to Work can help candidates with a physical or mental health condition or disability to get support in the hiring process, including communication support at interviews such as a British Sign Language interpreter. If you require this support you can apply for this support at https://www.gov.uk/guidance/apply-for-communication-support-at-a-job-interview-if-you-have-a-disability-or-health-condition-access-to-work.

Location: Home-Based - GBR , United Kingdom Time Type: Full time Contract Type: Permanent Capita is an outsourcer, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences.

Operating across 8 countries, we support primarily UK and European clients with people-based services underpinned by market-leading technology.