Configuration Analyst

AXA UK; Tunbridge Wells; Hybrid; GBP 48,000 - 64,000; Full time

Job summary

AXA UK is seeking a diligent Configuration Analyst on a 12-month fixed-term contract to analyse and configure system solutions centred on Actisure, AXA’s core IT platform. You will work with the Actisure Solution Designer and Business Analysts to gather requirements, implement changes, test thoroughly, maintain reference data, create documentation, and support operations across AGH.

This role offers hybrid work patterns with office days and remote work, and requires eligibility to work in the

Qualifications

• Understand how IT systems can be developed and integrated.
• Experience in document design and the use of conditional logic.
• Maintain a focus on accuracy and attention to detail.
• Understand mathematical ideas and strategic objectives.
• Show the capability to propose and implement solutions to problems.
• Experience in an analytical environment.
• Ability to influence senior stakeholders.
• Positive, proactive attitude to deliver solutions.

Responsibilities

• Collaborate with the Actisure Solution Designer and Business Analysts to analyse and document requirements before system changes.
• Implement output changes after reviews of AGH’s proposition or new business.
• Conduct thorough testing of configuration changes including User Acceptance Testing.
• Regularly review and revise reference data to ensure Actisure provides accurate information.
• Resolve configuration incidents and deliver enhancements to Actisure promptly.
• Contribute to Actisure system documentation covering its full functional scope.
• Represent AGH business in Actisure benefits and pricing through the Products application.
• Configure the Claims Rule Engine (CRE) to deliver appropriate business processes.

Skills

IT systems development

Documentation design

Attention to detail

Mathematical reasoning

Problem-solving

Analytical environment

Influence stakeholders

Can-do attitude

Actisure

Tools

Actisure

Job description

About AXA:

AXA is a global leader in insurance and financial services, dedicated to helping customers protect what matters most to them. As the sixth-largest insurance company in the world, we provide a wide range of services, including health, car, home, and business insurance. We support millions of customers worldwide, helping them navigate life's uncertainties with confidence.

AXA Global Healthcare offers global healthcare support and protection to individuals and businesses in more than 200 countries, building on over 55 years of experience through its international hubs.

Job overview:

We're seeking a diligent and detail-oriented Configuration Analyst to join our team on a 12-month Fixed Term Contract. You'll be tasked with analysing and configuring system solutions in response to approved business initiatives. This position centres around Actisure, our core IT platform that underpins AGH’s operations, and will also involve implementing changes within its surrounding ecosystem. You'll play a key role in ensuring that system configurations align with business needs and support our ongoing digital transformation.

Key responsibilities:

• Collaborate with the Actisure Solution Designer and Business Analyst(s) to ensure business users’ requirements are correctly analysed, documented, and approved prior to any system change being made
• Implement output changes consequent upon periodic reviews of AGH’s insurance proposition and/or the acquisition of new business
• Conduct thorough testing of all changes to configuration data, including ensuring User Acceptance Testing by appropriately skilled resources
• Regularly review and revise reference (or look-up) data to ensure that Actisure consistently provides its users with access to accurate information
• Resolve configuration-related incidents and deliver appropriate enhancements to Actisure in a timely manner
• Contribute to the creation of Actisure system documentation, covering the entire functional scope of the software
• Accurately represent the business of AGH, including Actisure benefits and pricing, through the Products application to deliver a reliable system in support of operational teams
• Deliver appropriate business processes to AGH users of Actisure by configuring the Claims Rule Engine (CRE)

Work arrangements:

At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least two days a week away from home, moving to three days a week from 1 December 2026. Away from home means attending the office, visiting clients or attending industry events.

We know that some candidates may be discouraged from applying if they don't meet every requirement. If you're excited by this job and the prospect of working at AXA but you're not sure you tick every box, we'd still encourage you to apply.

Your skills & experience:

• Demonstrate a sound understanding of how IT systems can be developed and integrated into the business environment
• Have experience in document design and the use of conditional logic
• Maintain a complete focus on accuracy and attention to detail
• Understand mathematical ideas and strategic objectives
• Show the capability to propose and implement solutions to problems
• Have previous experience in an analytical environment
• Exhibit resilience to thrive in a pressured environment
• Possess the ability to influence senior stakeholders
• Be driven, enthusiastic, committed, and maintain a positive "can do" attitude, with a genuine desire to deliver solutions

Internal candidates are encouraged to apply for this role as a secondment opportunity through the internal careers site.

As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

We're proud to be an Equal Opportunities Employer and don't discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we're proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to [e-mail].