Conference & Events Manager

The Monogram Collective; Inverurie; On-site; GBP 42,000 - 58,000; Full time

Benefits offered by this job

Competitive salary

Meals on duty

Employee discounts across accomodation

Pension scheme

EAP and wellbeing support

Cycle to Work Scheme

Wagestream

Recognition and long-service awards

Anniversary stay and dining experience

L&D opportunities

Job summary

Meldrum House Hotel & Golf Course in Scotland is seeking a senior Conference & Events leader to drive weddings, conferences and private celebrations, delivering flawless guest experiences across a premium hospitality operation.

You will lead a high-performing team, shape service standards and collaborate with Operations, Food & Beverage, Kitchen and Sales to maximise revenue while maintaining exceptional quality and compliance with health, safety and brand standards.

Qualifications

• Experience in Conference & Events management within a hotel or similar operation.
• Strong leadership and coaching ability to develop teams.
• Exceptional customer service with a focus on weddings & events.
• Excellent communication and relationship-building skills.
• Calm under pressure with the ability to make decisions quickly.
• Strong commercial awareness including labour, revenue generation and cost control.
• Experience recruiting, managing performance and employee development.
• Knowledge of licensing, compliance and health & safety requirements.
• Familiarity with AV systems and event technology.
• Excellent organisation with attention to detail.
• Flexibility to work evenings, weekends and bank holidays when required.

Responsibilities

• Lead day-to-day operation of conference, wedding and event facilities across the hotel.
• Ensure events are delivered in line with function sheets and guest expectations.
• Act as the primary operational contact for organisers and clients during delivery.
• Anticipate guest needs and resolve issues proactively.
• Maximise F&B revenue through upselling and service excellence.
• Oversee conference technology and AV equipment for seamless delivery.
• Manage stock, bar operations and liquor compliance.
• Ensure accurate billing, cash handling and admin procedures.
• Create and manage departmental rotas, controlling labour costs.
• Lead recruitment, onboarding, training and development of events colleagues.
• Manage performance, attendance and employee relations.
• Ensure health & safety and brand standards are maintained.
• Collaborate with Operations, F&B, Kitchen and Sales to drive performance.

Skills

Leadership

Team motivation

Customer service

Communication

Decision making

Commercial awareness

Recruitment & management

Health & safety compliance

AV/tech familiarity

Tools

Microsoft Outlook

Excel

Word

Job description

Why join Meldrum House Hotel?

We welcome the opportunity to showcase the very best of Scottish food, drink, scenery, and warm hospitality to our guests. Our unique features include our award-winning, locally sourced cuisine, our 800-year-old Cave Bar with an impressive collection of over 120 whiskies, contemporary luxury dining domes and an exceptional golf course, ranked among Scotland’s top 100.

Lead the Conference & Events operation at Meldrum House Hotel & Golf Course, delivering exceptional experiences across weddings, conferences, corporate events and private celebrations. As a key member of the hotel leadership team, you will drive service excellence, inspire your team and ensure every event reflects the unique hospitality, luxury and heritage that defines Meldrum House.

Part of the Monogram Collective, Meldrum House combines award-winning dining, luxury accommodation, an outstanding golf course and exceptional event spaces to create unforgettable guest experiences. Weddings form a significant part of our business, making this role critical in ensuring flawless delivery from enquiry to execution.

Benefits

• Competitive salary
• Meals on duty
• Employee discounts across accommodation, food and beverage
• Pension scheme
• Employee Assistance Programme (EAP) and wellbeing support
• Cycle to Work Scheme
• Wagestream
• Recognition and long-service awards
• Complimentary anniversary stay and dining experience
• Ongoing learning and development opportunities

Strategic outcomes

• Deliver exceptional guest experiences across all conferences, weddings and events.
• Lead, motivate and develop a high-performing Conference & Events team.
• Drive commercial performance through food and beverage sales growth and effective cost control.
• Ensure operational excellence through planning, communication and event execution.
• Maintain full compliance with health & safety, licensing and company standards.
• Build a culture of accountability, collaboration and continuous improvement.

Key Responsibilities

• Lead the day-to-day operation of all conference, wedding and event facilities across the hotel.
• Ensure all events are delivered in line with function sheets, timings and guest expectations.
• Act as the primary operational contact for conference organisers, wedding couples and event clients during delivery.
• Anticipate guest needs and resolve feedback or service issues proactively and professionally.
• Maximise food and beverage revenue through effective upselling and service excellence.
• Oversee conference technology and AV equipment to ensure seamless event delivery.
• Manage stock control, function bar operations and liquor compliance procedures.
• Ensure accurate billing, cash handling and operational administration procedures are followed.
• Create and manage departmental rotas, ensuring labour costs remain aligned with business levels and forecasts.
• Lead recruitment, onboarding, training and development of Conference & Events colleagues.
• Manage performance, attendance, one-to-ones, appraisals and employee relations matters.
• Ensure all departmental cleaning, health & safety and brand standards are consistently maintained.
• Participate in the senior management duty rota, providing operational leadership across the hotel as required.
• Collaborate closely with Operations, Food & Beverage, Kitchen and Sales teams to drive business performance and guest satisfaction.

About you

Essential

• Previous management or senior supervisory experience within a Conference & Events environment, ideally within a busy hotel operation.
• Strong leadership skills with a proven ability to motivate, coach and develop teams.
• Exceptional customer service focus with a passion for delivering memorable weddings and events.
• Excellent communication and relationship-building skills.
• Ability to remain calm and make effective decisions in a fast-paced operational environment.
• Strong commercial awareness, including labour management, revenue generation and cost control.
• Experience managing recruitment, performance, attendance and employee development.
• Good knowledge of hospitality licensing legislation and compliance requirements.
• Sound understanding of Conference & Events technology, including AV systems and presentation equipment.
• High level of organisational ability with excellent attention to detail.
• Strong analytical and reporting skills with the ability to interpret operational data.
• Flexible approach to working hours, including evenings, weekends and bank holidays when required.

Desirable

• Experience using Microsoft Outlook, Excel and Word.
• Knowledge of Fourth Hospitality Payroll, HMS, Zonal or similar hospitality systems.
• Understanding of departmental budgeting and profit & loss reporting.
• Active involvement in relevant hospitality networks or industry groups.

If you're a passionate hospitality leader who thrives on creating extraordinary wedding and event experiences while developing high-performing teams, we'd love to hear from you.