Conference & Events Manager

Dalata Hotel Group plc; Birmingham; On-site; GBP 30,000 - 40,000; Full time

Job summary

Join a leading hotel group as a Conference & Events Manager in Birmingham. You will oversee all aspects of conferences and events, ensuring memorable guest experiences while leading a dedicated team. With opportunities for career development and a supportive environment, this role is perfect for those passionate about hospitality and events management.

Benefits

Free employee meals on duty

50% Off F&B in all properties

Employee Assistance Programme

Cycle to Work Scheme

Development Opportunities

Qualifications

• At least 2 years of experience in Wedding, Conference, and Events or Sales roles.
• In-depth knowledge of PMS and S&C systems is essential.

Responsibilities

• Oversee all conferences and events from inquiries to handover.
• Act as the primary contact for conference and event inquiries.
• Lead the events team to achieve monthly revenue goals.

Skills

Communication

Sales

Teamwork

Tools

Micros

Opera

PMS

S&C systems

Job description

Conference & Events Manager

Benefit from Dalata Academy programmes, courses, and learning tools that equip you with essential skills and knowledge, while also providing exposure to senior team members who can mentor you along the way.

We are committed to promoting from within, so your dedication can lead to exciting internal opportunities. If you are ready to enhance your career and make an impact in a supportive environment, join us at Dalata Hotel Group!

As a Conference & Events Supervisor, you will help the Conference & Events Manager create memorable guest experiences, drive performance, and foster a strong culture of teamwork while maintaining all standards and procedures during events.

Benefits

• Free employee meals on duty
• 50% Off F&B in all properties
• €/£60 employee rate on rooms for all Dalata owned hotels
• 30% off Friends & Family rate
• Extra AL day for every year worked (up to 5 extra days)
• Employee Assistance Programme
• Cycle to Work Scheme/Transport Schemes
• SAYE (Save As You Earn Scheme)
• Pension access (Ask your HR Manager for local pension information)
• Development Opportunities through our Dalata Academy to support your career journey
• Staff Appreciation Initiatives, Fun Team Building Activities, and regular charity events

Your Job

• Oversee all conferences and events at the hotel, from initial inquiries to handover to the operations team.
• Act as the primary contact for conference and event inquiries via phone, email, and in person.
• Respond promptly and professionally to inquiries.
• Manage the Sales and Catering function in Alikmii, ensuring accurate event entries and detailed function sheets.
• Conduct weekly operations meetings to coordinate event details with relevant departments.
• Ensure effective follow-up with clients to secure business and address their needs.
• Communicate changes to events with Reservations, Operations Manager, and Head Chef.
• Build relationships with current clients and develop new customer connections.
• Work with suppliers to order necessary equipment for weddings and events.
• Organize external wedding fairs and internal showcases.
• Conduct post-event follow-ups and aftersales calls.
• Prepare reports as scheduled and perform proactive telesales to meet budget targets.
• Lead the events team and ensure monthly revenue goals are achieved.

What You’ll Need

• At least 2 years of experience in Wedding, Conference, and Events or Sales roles.
• In-depth knowledge of PMS and S&C systems is essential.
• Previous hotel experience in a 3/4-star hotel is desirable but not essential.
• Experience in a high-volume/fast-paced environment.
• Excellent communication skills.
• Experience with Micros and Opera systems is preferable.
• Ability to work on your own initiative and cope well under pressure.

About us

Dalata Hotel Group – we bring the heart of hospitality to every hotel we own and operate. Our growth and expansion plans aim to spread our unique approach to caring for guests further around the world, delivering better experiences to more people. Currently, our presence includes hotels in Ireland, the UK, Germany, and the Netherlands, with ongoing expansion into key UK cities, Dublin, and Continental Europe.

Helping our people grow and develop their careers is a top priority. We offer many internal development programmes tailored to ensure our employees acquire the skills needed to advance their careers.

Dalata Hotel Group Plc is an Inclusive Employer. We actively encourage applications from people of all backgrounds and abilities. If you require accommodations during the application process, please contact the Hiring or HR Manager for this hotel (insert contact details).