Conference & Events Lead

Convene; Greater London; Sur place; GBP 38 000 - 52 000; Plein temps

Avantages offerts par ce poste

Generous paid time off

Pension scheme

Professional development support

Wellness subsidy

Résumé du poste

Convene is seeking a London-based operational lead to manage shifts, ensure top-tier guest experiences, and coordinate security, maintenance, and room setups across a premium event space.

You will work evenings, supervise the on-site team, liaise with external contractors, and uphold health, safety, and quality standards in a fast-paced environment.

Qualifications

• Proven ability to deliver high-quality guest experiences.
• Strong written and verbal communication skills.
• Excellent organisational and time-management abilities.

Responsabilités

• Lead shifts and oversee venue operations and facilities.
• Log faults and coordinate with central facilities on repairs.
• Monitor maintenance database and contractor visits.
• Supervise housekeeping/facilities tasks to readiness each day.
• Manage inventory of client stationery and signage.

Connaissances

Customer service

Communication

Attention to detail

Team player

Organisational skills

Problem solving

Formation

High school diploma or equivalent

Outils

Microsoft Excel

Microsoft Word

AV equipment troubleshooting

Description du poste

Lead the way at Convene 155 Bishopsgate! We are looking for a proactive, London-based operational lead to take charge of our shifts, keeping our premium event spaces in top-tier shape for every occasion. From managing venue security and supporting lead the on-site team to tackling minor maintenance and perfecting room setups, you’ll be the driving force behind seamless guest experiences at one of beautiful Convene locations.

Please note that this role requires evening shifts, as it is not a daytime position.

Please note: candidate must currently reside in the UK and be able to work in the UK without sponsorship.

What You’ll Do:

Operational/Quality Control/Maintenance

• Assist with Closing up the venue and conducting quality inspection throughout the building including conference and breakout rooms.
• Ensure any faults or repairs in the building noted during such quality checks are logged on the maintenance fault database.
• Monitor the maintenance database and ensure all maintenance issues are being dealt with through effective communication with central facilities team
• Carry out minor maintenance tasks, providing highest standards of maintenance throughout the building through effective delegation and own input
• Responsible for monitoring external building contractors in and out of the building, Ensuring all signing in procedures are adhered to, checking their work and monitoring activities.
• Monitor work of external building contractors, scheduling, agreeing and following up visit dates, reporting back to the GM with issues and feedback.
• In conjunction with the GM, be responsible for scheduling, monitoring and coordinating preventative maintenance activities on Sancroft building and facilities.
• To be responsible for updating the Housekeeping/Facilities SOP manual and training relevant personnel

Facilities

• To have overall responsibility for monitoring recycling and waste removal in the building – cardboard boxes, plastic cups, furniture and other equipment

Client Care

• By taking a proactive approach ensuring the transition of all client events from booking to event day run efficiently and smoothly.
• To work closely with the Ops and have proactive approach to client event management, identifying potential room set up and other operational challenges ahead
• To respond and deal with client comments on the Facilities department
• To be responsible for inventorying and ordering stock of all client stationery used in training rooms including branded items. For example – delegate pads, pencils, sweets, flipchart pads,

Personnel

• To supervise the daily tasks of the housekeeping/facilities team and ensure that the venue is fully prepared for the following day.
• To undertake twice yearly appraisals
• To oversee the team’s weekly timesheets for sign off for submission
• To conduct weekly meetings with the housekeeping/facilities team communicating customer satisfaction results, special requirements, company information, HR, and weekly operating issues.

Security

To have overall responsibility for the security of the building, ensuring procedures are in place and adhered to, particularly in the following areas;

• Ensuring all exits, grills and doors are locked or shut when necessary
• Through effective supervision, ensure all deliveries and collections into the building are handled appropriately
• To oversee the main and master key boxes in the sales office, ensuring tagging is kept up to date.
• To be responsible for safe keep

Housekeeping

• To assist with servicing of rooms during lunch breaks, replenishing glasses, water, removing dirty coffee cups, generally tidying up ready for the afternoon
• Implement an effective rota/work schedule for the team, delegating tasks and encouraging team work to achieve high standards

Health & Safety

• To represent Ops as a health & safety officer/fire officer ensuring that all mandatory checks/fire bell tests and fire drills are carried out as per the safety regulations.
• To participate in the monthly health & safety meeting, assist with updating the necessary health & safety paper work
• To be part of 6-monthly fire drills for day time staff and ensure each member of staff participates in at least one of the drills

What We Look For:

• Good written and verbal communication skills
• Good understanding of audio-visual equipment and troubleshooting
• Good organisational skills
• Good customer service skills
• Strong eye for detail
• Team player
• Proficiency in Microsoft Excel and Word

Who We Are:

Convene is a premium hospitality company that designs and operates meeting, event, flexible office, and membership spaces. With a network of 38 locations across nine cities in the U.S. and UK, Convene thoughtfully combines beautiful yet intuitive design, fully-integrated technology services, and a warm and welcoming environment to create a turnkey solution for extraordinary meeting and work experiences. Founded in 2009 with the goal of bringing hospitality and lifestyle into traditional commercial real estate assets, Convene partners with the industry’s top landlords to deliver increased value to their assets and premium experiences to their tenants. The company counts Hudson’s Bay Company, Ares, and RXR Realty among its investors and has been named one of America’s 100 Most Promising Companies by Forbes and a Best Workplace by Inc. magazine, Fortune magazine, and Built In. Learn more at https://convene.com/

We’re Here For You:

At Convene, you’ll receive:

• Generous paid time off, including an extra day off for your birthday
• Participation in our pension scheme with contributions from Convene
• Professional development support
• Wellness subsidy to support your wellbeing
• Savings on bikes and equipment through Convene’s Cycle to Work programme
• A chance to be part of a dynamic, growing team
• The opportunity to have a significant impact on your team and the business in the work that you do

Convene is committed to building an inclusive and diverse workforce. We are an Equal Opportunity Employer and welcome people from all backgrounds, experiences, abilities and perspectives.