Venue Manager- Live Events, New Opening!

Convene; Greater London; On-site; GBP 70,000 - 90,000; Full time

Benefits offered by this job

Private medical insurance

Subsidised eye care

Subsidised fitness membership

Employee Assistance Program

25 days annual leave + holidays

Job summary

Convene Rathbone in London is opening soon and seeks a Venue Manager to lead all aspects of the venue’s operations, ensuring top-tier hospitality and flawless events. You will guide service, AV/tech, and culinary delivery while managing a diverse team across multiple departments.

As part of our opening team, you will shape culture, guest experience, and the venue’s long-term success, driving annual targets and outstanding service standards in a dynamic West End location.

Qualifications

• Demonstrated ability to lead and develop other team members.
• Experience leading an operations team.
• Pre-opening operations experience advantageous.
• Ability to work effectively with clients.
• Willingness to roll up your sleeves and work with your team.
• Commitment to a high level of service delivery.
• Eagerness to build a team from the ground up.

Responsibilities

• Oversee all aspects of Convene’s product offerings including meetings (hybrid and physical), reception & workplace amenities, and directing service, AV/Technology, event operations, and culinary philosophy.
• Establish strategic operating plans with regional management to meet financial and quality goals.
• Provide high-level support to the venue team to ensure successful operations.
• Coordinate setup and execution of functions with Service, Event Operations, AV/Tech, Customer Success, and Culinary teams.
• Ensure building management, health & safety, and continuous improvement are managed.

Skills

Leadership

Operations leadership

Pre-opening ops

Client collaboration

Hands-on work

Service excellence

Team building

Tools

Salesforce

Job description

Venue Manager, Convene Rathbone, London

About Convene Rathbone

Located in the heart of London’s iconic West End, Convene Rathbone is set to open in Spring 2027 as one of the city’s most anticipated new Meetings & Events destinations. The 54,000-square-foot venue at One Rathbone Square will combine Convene’s signature hospitality with industry-leading production capabilities to create a new standard for experiential events. Purpose-built for immersive experiences, the venue will support everything from high-profile conferences and brand showcases to luxury receptions and bespoke gatherings, bringing together advanced production technology with exceptional event delivery and meaningful human connection.

As a member of our opening team, you will play a key role in shaping the culture, guest experience, and long-term success of one of London’s most exciting new event venues!

About the Role

Please note: All candidates must currently reside in the UK and be able to work in the UK without sponsorship.

The Venue Manager will oversee all aspects of property management while delivering a best-in-class hospitality experience to clients and guests. You’ll play a key role in the success of this Convene property through clear leadership and successful management of the venue, ensuring that annual business targets are met and the venue achieves consistently high levels of service standards and delivery.

Key Responsibilities

The Venue Manager will oversee all aspects of Convene’s product offerings inclusive of meetings (hybrid and physical) reception & workplace amenity operations as well as directing, implementing, and maintaining the service, AV/Technology, event operations, and culinary philosophy.

Operations

• Alongside the regional management, establish the strategic operating plan for Convene to achieve financial & quality goals and survey scores.
• To understand and commit to the achievement of a successful operation, through the provision of high-level support to all the venue team.
• Oversee and coordinate the setup and execution of all functions with the Service, Event Operations, AV/Technology, Customer Success, and Culinary departments at either single locations or multi-unit complex locations.
• To ensure that all aspects of building management including health and safety, maintenance, and ‘continuous improvement’ are efficiently managed.

Sales/Marketing/PR

• Work closely with the sales team to implement a strategy for developing existing and new businesses.
• Ensure the effective use of good commercial skills, through the ability to negotiate, sell, and develop strong client relationships at all levels.
• Represent the venue at all local and corporate networking functions.
• Work with regional sales & revenue teams to ensure accuracy in Salesforce and strategic planning efforts to maximise space usage.

Personnel

• Manage property payroll and ensure all property payroll reports are accurate prior to approval and that all employees are compensated properly for their time.
• Ensure that there is a highly motivated and effective team of employees who deliver consistently high standards within their level of expertise.
• Ensure the development and training of all new and existing staff is a primary focus at all times and that all HR systems are adhered to.
• Uphold the values of Investors in People, through the provision and evidence of good practice at all times.

Finance

• Responsible for producing an annual business plan for the venue.
• Working closely with regional management, prepare, justify, and monitor all annual income and expenditure to meet the annual targets.
• Implement a prudent and efficient purchasing policy in line with company guidelines.

Strategy

• Ensure the effective implementation of the venue strategy and support and contribute to overall company initiatives.
• Undertake allocated projects associated with any short-medium term strategies of either a venue or business-wide nature.
• Take a proactive and strategic approach to managing the venue.

What We Look For:

• Demonstrated ability to lead and develop other team members
• Experiencing leading an operations team
• Previous pre-opening operations experience advantageous
• Ability to work effectively with clients
• Willingness to roll up your sleeves and work alongside your team to get the job done
• Commitment to a high level of service delivery
• Eagerness to build a team from the ground up

We’re Here For You:

Health and Wellness

• Private medical insurance
• Subsidised eye care
• Subsidised fitness membership
• Employee Assistance Program: well-being support and personal advice programme

Time Off and Work-Life Balance

• 25 days annual leave plus bank holidays, and company sick pay
• Financial Support and Benefits
• Bonus scheme
• Interest-free loan for rail season tickets & further education
• Subsidised bicycle purchase through Cycle to Work scheme

Professional Development and Recognition

• Continuous professional and personal development support
• Employee recognition and reward programs to mark achievements and milestones

Community and Impact

• Opportunities to volunteer, donate, and participate in community give-back initiatives
• The opportunity to have a significant impact on your team and the business in the work that you do

Convene is committed to building an inclusive and diverse workforce. We are an Equal Opportunity Employer and welcome people from all backgrounds, experiences, abilities and perspectives.