Conference & Banqueting Supervisor

Tylney Hall Hotel; Hook; On-site; GBP 26,000 - 34,000; Full time

Job summary

Elite Hotels is seeking a proactive supervisor to join our Conference and Banqueting Team. You will coordinate events, weddings and functions, guiding a team including casual or part-time staff and providing clear direction.

Engage with guests, upsell facilities, and lead tours of the hotel as a premier conference and events venue. You will train new team members and focus on delivering outstanding customer service to every guest.

Qualifications

• Experience coordinating events and managing staff.
• Strong customer service focus with guest satisfaction in mind.
• Ability to upsell facilities and services to conference guests.

Responsibilities

• Possessing excellent organisational skills.
• Management of staff and awareness of areas of responsibility: e.g. working with housekeeping, kitchen and waiting staff to ensure smooth running of events
• Induction and on the job training for new staff
• Able to work under pressure and to tight deadlines
• Have excellent customer service skills and the drive to deliver service excellence at all times

Skills

Event coordination

Staff management

Customer service

Upselling

Job description

Working with our Conference and Banqueting Team, supporting with the coordination of events, weddings, functions you will be able to manage a team of staff - many of whom may be casual or part-time, giving clear direction and instruction.

You will be happy speaking to customers and participate in the upselling of facilities or the touring of the hotel, promoting its appeal as a conference and events venue.

The role will involve working the current team and also training new team members joining the business, and focusing on delivering excellent customer service to all our guests.

This is an exciting opportunity with future development available to support your first or next steps into leadership!

Key Responsibilities

• Possessing excellent organisational skills
• Management of staff and awareness of areas of responsibility: e.g. working with housekeeping, kitchen and waiting staff to ensure smooth running of events
• Induction and on the job training for new staff
• Able to work under pressure and to tight deadlines
• Have excellent customer service skills and the drive to deliver service excellence at all times

At Elite Hotels we have a single minded and unwavering goal to make every visit to our hotels a positive experience that customers feel compelled to talk about.