Conference & Banqueting Supervisor

Elite Hotels (Rotherwick) Ltd.; Hook; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Elite Hotels (Rotherwick) Ltd. is seeking a proactive Conference and Banqueting team member to coordinate weddings, conferences and functions while leading a team of staff, including casual and part-time colleagues.

You will supervise daily operations, train new staff, and drive outstanding customer service, upsell facilities, and showcase the hotel's venues to guests, aiming to deliver memorable events and repeat bookings.

Qualifications

• Experience coordinating conferences, weddings and events.
• Proven ability to lead and train staff.
• Strong customer service and upselling skills.

Responsibilities

• Coordinate events with housekeeping, kitchen and waiting staff to ensure smooth running of events.
• Induct and train new staff joining the business.
• Upsell facilities and conduct tours of the hotel to promote its appeal as a conference and events venue.
• Manage staff and deliver service under tight deadlines.

Skills

Organisational skills

Staff management

Staff induction & training

Customer service excellence

Upselling & venue tours

Job description

Working with our Conference and Banqueting Team, supporting with the coordination of events, weddings, functions you will be able to manage a team of staff – many of whom may be casual or part-time, giving clear direction and instruction. You will be happy speaking to customers and participate in the upselling of facilities or the touring of the hotel, promoting its appeal as a conference and events venue.

The role will involve working the current team and also training new team members joining the business, and focusing on delivering excellent customer service to all our guests.

This is an exciting opportunity with future development available to support your first or next steps into leadership!

Key Responsibilities:

• Possessing excellent organisational skills
• Management of staff and awareness of areas of responsibility: e.g. working with housekeeping, kitchen and waiting staff to ensure smooth running of events
• Induction and on the job training for new staff
• Able to work under pressure and to tight deadlines
• Have excellent customer service skills and the drive to deliver service excellence at all times

At Elite Hotels we have a single minded and unwavering goal to make every visit to our hotels a positive experience that customers feel compelled to talk about.