Conference & Banqueting Floor Manager

Sopwell House; St Albans; On-site; GBP 27,000 - 37,000; Full time

Benefits offered by this job

Health care cash plans

Free staff meals

Parking

Refer a Friend £1,000

Discounted hotel rates

Health & wellbeing platform

Job summary

Sopwell House in St Albans is seeking a Conference & Banqueting Floor Manager to lead our events team across conferences, weddings and special events. This full-time role is 45 hours per week with a salary of £31,950 per annum plus service charge, reflecting the high standards of our five-star Georgian country house.

You will supervise, train and motivate a team; coordinate with Events, Kitchen and F&B; ensure impeccable service, health and safety, and client satisfaction in every event.

Qualifications

• Previous experience in a Conference & Banqueting supervisory or management role.
• Banqueting bar experience with beverage service and cash handling.
• Experience leading, training and motivating a team in events.
• Excellent organisational and communication skills with clients.
• Hands-on guest-focused approach with attention to detail.
• Flexibility to work early mornings, evenings, weekends and bank holidays.

Responsibilities

• Lead, brief and support the Conference & Banqueting team to deliver exceptional service across conferences, weddings and special events
• Allocate duties, oversee performance and provide training, feedback and guidance to maintain consistently high standards
• Oversee the setup and delivery of events in accordance with Banquet Event Orders, client requirements and hotel standards
• Act as the main operational contact for clients, coordinating closely with the Events, Kitchen and wider Food & Beverage teams
• Support banqueting bar operations, including beverage ordering, stock rotation, stocktake preparation and maintaining clean, organised bar areas
• Ensure cash handling, billing, banking and shift handovers are completely accurately and communicated effectively
• Maintain excellent standards of cleanliness, organisation and presentation throughout all Conference & Banqueting areas
• Take responsibility in the absence of senior managers and ensure all health and safety, food hygiene, licensing and company procedures are followed

Skills

Conference & Banqueting management

Banqueting bar experience

Team leadership

Client liaison

Attention to detail

Flexibility schedule

Job description

Conference & Banqueting Floor Manager
Full-time position, 45 hours
£31,950 per annum plus service charge

Your country home away from
home, nestled within 12 acres of picturesque Hertfordshire countryside. Sopwell
House is a five-star luxurious, family-owned Georgian country house hotel offering
timeless elegance and modern comfort. We're proud to be a place where exceptional
service is delivered with warmth, pride and purpose.

At Sopwell House, we live by
our Vision, Purpose and Values.

We are dedicated to creating a
world of 'Perfect Contentment' for both our team members and guests alike,
'Spreading kindness one act at a time' along the way. Our team pride themselves
on 'Performing with Drive and Serving with Soul' in everything we do.

Your role in our
family:

• Lead, brief and support the Conference & Banqueting team to deliver exceptional service across conferences, weddings and special events
• Allocate duties, oversee performance and provide training, feedback and guidance to maintain consistently high standards
• Oversee the setup and delivery of events in accordance with Banquet Event Orders, client requirements and hotel standards
• Act as the main operational contact for clients, coordinating closely with the Events, Kitchen and wider Food & Beverage teams
• Support banqueting bar operations, including beverage ordering, stock rotation, stocktake preparation and maintaining clean, organised bar areas
• Ensure cash handling, billing, banking and shift handovers are completely accurately and communicated effectively
• Maintain excellent standards of cleanliness, organisation and presentation throughout all Conference & Banqueting areas
• Take responsibility in the absence of senior managers and ensure all health and safety, food hygiene, licensing and company procedures are followed

What we're looking for:

• Previous experience in a Conference & Banqueting supervisory or management role is essential
• Previous banqueting bar experience, with knowledge of beverage service, stock control and cash-handling procedures
• Experience leading, training and motivating a team within a busy events environment
• Excellent organisational and communication skills, with confidence liaising directly with clients
• A hands-on, guest focused approach, with strong attention to detail and the ability to remain calm under pressure
• Flexibility to work early mornings, evenings, weekends and bank holiday in line with business needs

The best bit:

• Learning and Development: Access our digital learning platform, and various courses to enhance your knowledge and skills
• Health & Wellbeing: Benefit from our interactive health and wellbeing platform and Employee Assistance Program
• Health care cash plans: Take advantage of our Health Care cash plans benefits, including 24-hour access to a GP
• Discounted food and beverage, accommodation and spay for you and you family
• Discounts on Spa treatments and Spa days in our award-winning Cottonmill Spa
• Refer a Friend Scheme: earn up to £1,000 referral fee when you recommend someone to work with us
• Preferred Hotel Group discounted global hotel rates
• Free staff meals and parking

Equal Opportunities
We're committed to creating an inclusive workplace where everyone can thrive. If you need any adjustments during the recruitment process, just let us know at [e-mail]

Right to Work
Applicants must have the legal right to live and work in the UK. Proof of documentation will be required in line with the Asylum and Immigration Act 1996

Conference & Banqueting Floor Manager St. Albans, United Kingdom