Conference & Banqueting Assistant

Hand Picked Hotels; Nantwich; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Competitive salary

Full-time role

Pension scheme

Life assurance

Employee assistance program

Sick pay

Holiday entitlement

Training programs

Staff stays discount

Food & drink discount

Loyalty rewards

Discount platform

Diversity & inclusion

Job summary

Hand Picked Hotels is recruiting for a Conference & Banqueting Assistant to join the team at Rookery Hall Hotel & Spa in Nantwich. You will help run events, set up spaces, and ensure smooth operations across banqueting services to deliver exceptional guest experiences.

The role offers a full-time schedule, union with weekends on a rota, and a range of staff benefits designed to support career development and a positive workplace culture.

Qualifications

• Experience delivering high levels of service in hospitality settings.
• Ability to multi-task and manage time during events.
• Willingness to adapt to different roles across the hotel.

Responsibilities

• Support operations within the Conference and Banqueting area to Hand Picked Hotels standards.
• Set up and take down of equipment (tables, chairs, props, decorations).
• Maintain knowledge of food menu items and availability across bar and restaurant.
• Communicate and delegate in line with daily functions and events.
• Collaborate with team to achieve departmental goals and improve processes.
• Engage with guests to ensure a memorable Hand Picked experience.

Skills

Customer service

Attention to detail

Time management

Teamwork

Job description

Hand Picked Hotels is a beautiful collection of 21 privately owned, luxury country houses and coastal retreats, each hand picked for their individuality. Architecturally distinctive and quintessentially British, every hotel boasts an extraordinary location, from Scotland to the Channel Islands, offering breath taking views, from vast countryside to expansive beaches, to lush woodlands. With every need taken care of, the team at each hotel ensures every guest has a magical experience, encouraging them to return time and time again.

Hand Picked Hotels was founded in 2001 by owner and Chairman, Julia Hands MBE. Whilst each hotel is individual, every property fulfils the company values of family, individuality, community and care, ensuring a hand picked experience for every guest and employee.

We are currently recruiting for a Conference & Banqueting Assistant at Rookery Hall Hotel & Spa, part of Hand Picked Hotels.

Rookery Hall Hotel & Spa is located in Nantwich the hotel is one of the most renowned country house hotels in Cheshire. Expertly blending old-world charm with modern amenities. This stunning award-winning property is proud to boast 4 AA Red Star status and several notable accolades for its dining.

• The role of a Conference & Banqueting Assistant involves supporting the operations within this service area to Hand Picked Hotels standards ensuring high standards of presentation are always maintained.
• Responsible for the set-up and take-down of equipment (tables, chairs, props, decorations) ensuring timely delivery and ability to carry and move heavy items.
• You will be expected to be able to hold a good level of knowledge regarding food menu items and availability across all areas including the bar and restaurant.
• Working towards the achievement of departmental goals, contributing ideas and being open to trying new ways of working. Take personal ownership, operating within role parameters.
• As the Conference & Banqueting Assistant, you will be expected to communicate and delegate in line with business levels and daily functions and events.
• Most of all we will want you to be inspired, have fun and enjoy being part of our Hand Picked Team.

About You

• To be considered for this role you will be passionate about delivering a high level of service and attention to detail.
• You will be enthusiastic and willing to take on new responsibilities. Adopt a flexible approach to assist in different areas of the hotel as business and guest needs dictate.
• Having a high level of emotional intelligence, enabling you to be able to anticipate our guests needs ensuring they receive a Hand Picked experience.
• It is essential you can demonstrate how you would be able to deliver our guest experience standards at Hand Picked Hotels, which includes the ability to go above and beyond to ensure guests have a high-quality, personalised, and magical experience that they remember, recommend, and return to time and time again.

• A competitive salary package of £ per year, additional hours will be paid at the hourly rate of £ plus a share of service charge.
• This is a Full-Time role working 5 days out of 7 including weekends on a rota basis, 40 hours per week, which may vary depending on business needs.
• Company pension scheme with a generous employer contribution.
• Life assurance scheme.
• Employee Assistance Program to support you with whatever life throws at you.
• Company Sickness Scheme Benefit.
• 28 days holiday per year including bank holidays, increasing to 33 days including bank holidays with length of service.
• Forward career progression, with access to our In House and external training programs, including apprenticeships up to level 7, which are all supported by our learning and development team.
• £30 staff stays with Hand Picked Hotels per room Bed & Breakfast & 25% discount on all food & drink. Yes, it’s as good as it sounds! Annual loyalty awards (like afternoon teas and overnight stays)
• Online retail discount platform offering thousands of savings with high street retailers and restaurants as well as a health and well-being platform.
• Opportunity to make lifelong friendships and be part of team that celebrates Diversity and Inclusion.

Hand Picked Hotels is an Equal Opportunities employer. Candidates must be eligible to live and work in the UK.