Conference and Events Supervisor Apprentice

Hilton Worldwide, Inc.; London; On-site; GBP 25,000 - 28,000; Full time

Job summary

Join Hilton as a Food and Beverage Apprentice, where you'll work towards a Level 3 Apprenticeship over 21 months. You will gain hands-on experience in the Food and Beverage department, engaging in setting up services, maintaining guest relations, and ensuring compliance with regulations, all while benefiting from excellent training and support.

Benefits

£13.50 per hour, plus service charge

30 discounted hotel nights per year

50% off Food & Beverage

Free meals on duty

28 days holiday including bank holidays

Pension scheme

High street discounts

24/7 access to Employee Assistant Programme

Dedicated 1-2-1 support throughout apprenticeship

Qualifications

• Must pass the government set apprentice screening criteria.
• Not having an equivalent or higher qualification.
• Must have lived in the UK for the past 3 years.

Responsibilities

• Setting up for service.
• Food and Drink service.
• Cash and Payment handling.
• Maintaining high levels of guest service.

Skills

Positive attitude

Good communication skills

High level of customer service

Teamwork

Job description

As a Food and Beverage Apprentice with Hilton you will be working towards a Hospitality Team Member- Food and Beverage Supervisor Level 3 Apprenticeship standard over the course of 21 months in partnership with our apprentice training provider.

Benefits and Pay

• £13.50 per hour, plus service charge
• Travel and food discounts: 30 discountedhotel nights per year plus 50% off Food & Beverage (subject to individual outlets)
• Free meals on duty
• Holiday: 28 days including bank holidays (increasing yearly)
• Pension scheme
• High street discounts: with Perks at Work
• Grow your career and Personal Development: programmes designed to support your career
• 24/7 access to Employee Assistant Programme (EAP) & Wellbeing Hub
• Dedicated 1-2-1 support throughout your apprenticeship
• Functional Maths and English skills offered alongside the programme

What will I be doing?

A food and beverage apprentice will be required to undertake all reasonable duties as assigned by your head of department.

Specifically, you will be responsible for performing the following tasks to the highest standards:

• Working within the Food and Beverage department;
  • Setting up for service
  • Food and Drink service
  • Cash and Payment handling
• Maintain high levels of guest service
• Comply with Health and Safety, and Food Hygiene regulations
• Complete all aspects of the apprenticeship programme
• Work a variety of shifts including early mornings, evenings and weekends
  

What are the desired skills?

To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Positive attitude
• Good communication skills
• Committed to delivering a high level of customer service
• Ability to work on your own or in teams
• The ability to deal with enquiries in a professional and polite manner

What are the desired personal qualities?

• A passion for hospitality and guest service
• Willingness to learn
• The ability to stay calm under pressure
• Excellent grooming standards
• Ability to work in a fast-paced environment

Elidgability

To enroll on an apprenticeship, you must pass the government set apprentice screening criteria. This includes, not having an equivalent or higher qualification, must have lived in the UK for the past 3 years, and cannot currently be in another form of education.