Conference and Events Sales Coordinator

De Vere; Park Central; On-site; GBP 25,000 - 35,000; Full time

Job summary

A hotel group is seeking a Conference & Events Sales Coordinator to join their Birmingham location. This role involves handling client inquiries, conducting show rounds, and ensuring all event details are meticulously arranged to enhance guest experiences. The ideal candidate will have experience in a similar role within a hotel setting and possess strong communication and organizational skills. Competitive benefits are offered, including employee discounts and development opportunities.

Benefits

Competitive colleague rates for overnight stays

50% employee discounts on food and beverage

Access to exclusive discounts on retail and leisure activities

Employee Referral scheme

Free meals on duty

24/7 health and wellbeing support

Career development opportunities

Qualifications

• Experience within a hotel highly desirable.
• Warm and welcoming personality with adaptability for guest needs.
• Excellent organizational skills and keen attention to detail.

Responsibilities

• Handle enquiries via phone, email & third-party websites.
• Negotiate confidently with clients to secure business.
• Conduct show rounds to impress clients.

Skills

Experience in a similar role

Strong communication skills

Organizational skills

Ability to thrive under pressure

Job description

Overview

We have an exciting and rare opportunity to join our Conference & Events Sales team. This role will establish and develop personal contact with all our Conference & Event guests, ensuring their event needs are met. You will handle all incoming enquiries, providing proposals and detailed quotations in line with the set demand calendar to ensure maximisation of revenue and conversion.

Responsibilities

• Handle enquiries via phone, email & third party websites and sending out proposals to Grand standard
• Confidently negotiate with clients to ensure the business is won whilst still remaining commercially viable
• Conduct show rounds to Grand standard in order to wow the client and secure business
• Collate final details for all events and producing function sheets, ensuring that all client’s requirements are fully communicated to all departments
• Arrange and lead pre-event communication meetings with high value and high profile bookings
• Meeting client’s onsite to hand over to the operations team ready for their event
• Meeting client’s at the end of their event for full de-briefing

Ideal candidate

• We are looking for someone with experience in a similar role, and experience within a hotel highly desirable
• Have a warm and welcoming personality with the ability to adapt to the needs of the guests whilst creating a delightful and memorable experience
• Be a strong communicator, liaising with other departments and dealing with guest queries with confidence
• Possess excellent organisational and planning skills with a keen eye for detail and the ability to thrive under pressure

Benefits

• Competitive colleague and friend & family rates for overnight stays at the hotel
• 50% employee discounts on food and beverage at hotel outlets
• Access to our exclusive benefits portal, which includes extensive discounts on retail, travel and leisure activities
• Employee Referral scheme, get financially rewarded for introducing a friend or family member to our team
• Free meals on duty in our dining facilities
• Access to Hospitality Action, our Employee Assistance programme with 24/7 health and wellbeing support
• Rewards and recognition for living and breathing our company values
• Monthly employee recognition and rewards programme
• Regular team appreciation events, including regular employee parties throughout the year
• Career development opportunities – including access to apprenticeship programmes
• Use of Wagestream financial wellbeing platform, allowing instant access to your pay

Birmingham’s Grand Hotel on Colmore Row is housed in one of the city’s most iconic buildings.

This landmark Grade II* listed building has been brought back to life combining beautifully restored classic and original Victorian features with modern service and style that compliments a vibrant and diverse Birmingham in the 21st century.

The Grand Hotel features 185 bedrooms and extraordinary suites, a glamorous cocktail bar, a buzzing New York style restaurant, and eight magnificent meeting and event rooms - as well as the spectacular, Louis XIV-style Grand Ballroom.

We warmly welcome everyone and foster a sense of belonging, where each person is valued and appreciated. Join our team and become part of a passionate group of individuals who genuinely care about the experiences we create for our guests and colleagues.