Conference and Events Planning Manager

Hilton Worldwide, Inc.; London; On-site; GBP 37,000 - 43,000; Full time

Job summary

Join a leading hotel as a Conference and Events Planning Manager, responsible for sales, planning, and execution of events. Ideal candidates will have excellent customer service skills and a passion for hospitality. Enjoy a competitive salary and various benefits.

Benefits

Annual Salary of £37,000 plus quarterly bonus

Smart uniform provided and laundered

Free and healthy meals when on duty

Career growth opportunities

Personal development programs

Team Member Travel Program

High street discounts with Perks at Work

Holiday entitlement: 28 days including bank holidays

Guest Experience Day: 1-night stay with dinner

Modern, inclusive team areas

Qualifications

• Experience in conference and events sales or planning within hospitality.
• Strong customer service background.

Responsibilities

• Maximize revenue through upselling and build strong customer relationships.
• Plan events, prepare Banquet Event Orders, and oversee event setup.
• Lead a team of 2 in the events planning department.

Skills

Customer Service

Organizational Skills

Planning Abilities

Problem-Solving

Job description

Job Description - Conference and Events Planning Manager (HOT0BMBZ)

Job Number: HOT0BMBZ

Work Location: Hilton London Tower Bridge Hotel, 5 More London Place, Tooley Street, London SE1 2BY

Welcome to a World of Opportunities

AT THE UK's #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS!

The Hilton London Tower Bridge is a fully refurbished contemporary 248-room hotel, ideal for business travelers and families. It features modern meeting and event spaces, a main restaurant offering modern British and international cuisine, and the Two Ruba bar with a wide range of cocktails and drinks. Located next to London Bridge station, it offers easy access via Northern and Jubilee Lines, and multiple bus routes.

Rewards and Benefits

• Annual Salary of £37,000 plus quarterly bonus
• Smart uniform provided and laundered
• Free and healthy meals when on duty
• Career growth opportunities
• Personal development programs
• Corporate Responsibility initiatives: https://cr.hilton.com
• Team Member Travel Program: discounted hotel stays and 50% off food and beverages (subject to outlet)
• Referral Program
• High street discounts with Perks at Work
• Holiday entitlement: 28 days including bank holidays, increasing to 33 days with service
• Guest Experience Day: 1-night stay with dinner and breakfast after passing probation
• Modern, inclusive team areas

A Conference and Events Sales Manager – Planning at Hilton London Tower Bridge is responsible for the successful sales, planning, and execution of all group, conference, and event bookings at the hotel.

What Will I Be Doing?

This role involves interacting with clients to understand their needs, building relationships to foster repeat business, and ensuring seamless event execution. Specific responsibilities include:

• Maximize revenue through upselling
• Build and maintain strong customer relationships
• Plan events and prepare Banquet Event Orders
• Meet and greet clients, oversee event setup
• Conduct show rounds for clients and agents
• Handle client inquiries and requests
• Prepare invoices and final bills
• Track upsell revenue against targets
• Collect feedback through surveys
• Resolve customer complaints collaboratively with operations
• Ensure compliance with health and safety policies
• Lead a team of 2 in the events planning department

What Are We Looking For?

Ideal candidates will demonstrate:

• Excellent customer service and relationship skills
• Strong organizational and planning abilities
• Accountability and resilience
• Flexibility and problem-solving skills
• Passion for events and hospitality

Preferred experience includes prior roles in conference and events sales or planning within hospitality, along with customer service experience.

Every Job Makes the Stay

At Hilton, we believe every role contributes to creating memorable guest experiences. Join us to make a difference and be part of something special.