Conference and Banqueting Operations Supervisor

Hilton; London; On-site; GBP 28,000; Full time

Job summary

A leading hotel chain in London is seeking a Conference and Banquet Operations Supervisor to oversee the operations and deliver exceptional guest experiences. The ideal candidate will have previous experience in conference and banquet settings, a commitment to service excellence, and the ability to lead a team. This role offers a competitive salary of £27,155 per annum along with various benefits including holiday entitlement and discounts.

Benefits

28 days paid holiday increasing with service

Exclusive high-street discounts

Team Member discounts on hotel stays

Access to leadership programs

Career opportunities

50% off in Hilton restaurants

Uniforms provided and laundered

Free meals on shift

Qualifications

• Previous experience in Conference and Banquet operations.
• Commitment to delivering high levels of customer service.
• Ability to work in a team and communicate effectively.

Responsibilities

• Supervise Conference and Banqueting operations.
• Delegate tasks according to daily function sheets.
• Ensure compliance with brand standards and cleanliness.

Skills

Previous Conference and Banquet experience

Customer service commitment

Positive attitude

Good communication skills

Flexibility

Teamwork

Job description

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS!

A new era begins at the London Hilton on Park Lane.

Located in the heart of Mayfair, London Hilton on Park Lane was the first Hilton to open within the UK and is close to all that London has to offer. Soaring high above Park Lane, the hotel is famed for its unparalleled five-star luxury. With 453 spacious guest rooms, including 56 suites and a Presidential Suite, there is something for all.

2023 was the hotel’s 60th anniversary, which has seen the refurbishment of Executive rooms and suites as well as a re-development of the lobby level, including a brand new restaurant and bar.

Salary : £27155 per annum plus service charge

Benefits

• 28 days paid holiday increasing with service
• Exclusive high-street discounts through Perks at Work portal
• Industry-leading Team Member discounts on hotel stays for you, your family and friends
• Access to leadership and development programmes through Hilton University
• Exceptional Career opportunities and wellbeing programmes to help you thrive in the workplace
• Reward programmes, incentives and team member recognition, as well as long service awards
• 50% off in Hilton restaurants and bars (subject to individual outlets)
• Refer a Friend Scheme
• Uniforms provided and laundered complimentary
• Free meals on shift

Responsibilities

A Conference and Banquet Operations Supervisor is responsible for supervising Conference and Banqueting operations to deliver an excellent Guest and Member experience while assisting with meeting department targets.

What will I be doing?

As a Conference and Banquet Operations Supervisor, you are responsible for supervising Conference and Banqueting operations to deliver an excellent Guest and Member experience. A Conference and Banquet Operations Supervisor will also be required to delegate tasks in line with function sheets and assist with meeting departmental targets. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Supervise Conference and Banqueting operations
• Communicate and delegate in line with daily function sheets
• Able to work in all areas of Conference and Banqueting including Bar, Restaurant, and Room Service
• Welcome guests in a polite and friendly manner
• Follow cash handling procedures
• Manage guest queries in a timely and efficient manner
• Ensure cleanliness of work areas
• Plan, organise and control the daily operations
• Ensure compliance of brand standards
• Represent needs of the team
• Assist Food and Beverage with achieving financial targets
• Assist Conference and Banquet Manager with training and developing the team
• Assist with annual and mid-year appraisals with team members under your responsibility
• Comply with hotel security, fire regulations and all health and safety legislation
• Comply with local licensing laws
• Be environmentally aware
• Assist other departments wherever necessary and maintain good working relationships

Requirements

What are we looking for?

A Conference and Banquet Operations Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous Conference and Banquet experience
• Committed to delivering high levels of customer service
• Positive attitude
• Good communication skills
• Flexibility to respond to a range of different work situations
• Ability to work on your own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Experience in the hotel industry
• Experience in supervising and/or delegation
• Willingness to develop team members and self

Company tagline

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.

We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.

Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company

Job: Catering and Event Services

Title: Conference and Banqueting Operations Supervisor

Location: null

Requisition ID: HOT0BWT0

EOE/AA/Disabled/Veterans