Conference and Banqueting Bar Shift Leader

Hilton Worldwide, Inc.; Brighton, London; On-site; GBP 26,000 - 31,000; Full time

Job summary

Join a leading hospitality company as a Conference and Banqueting Bar Shift Leader in Brighton. You will lead bar service for various events, ensuring high standards of guest service and compliance with regulations. This role offers opportunities for personal development and a supportive team environment.

Benefits

Uniform provided and laundered

Free meals when on duty

Personal Development programmes

Team Member Travel Program

High street discounts

28 days holiday including bank holidays

Discounted dental and health cover

Discounted Car Parking

Temporary accommodation if relocating

Modern Team Member’s areas

Qualifications

• Customer service experience in supervisory or above capacity.
• Excellent leadership, interpersonal and communication skills.

Responsibilities

• Lead bar service for events like gala dinners and conferences.
• Ensure compliance with health and safety regulations.
• Maximise revenue through upselling and high customer service.

Skills

Customer Service

Leadership

Communication

Interpersonal Skills

Resilience

Job description

Job Description - Conference and Banqueting Bar Shift Leader (HOT0BMH5)

Job Number:

HOT0BMH5

Work Locations

DoubleTree Brighton Metropole, Kings Road, Brighton BN1 2FU

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS! Our hotel offers a vibrant environment where no two days are the same, but our shared passion for hospitality unites us. We foster a culture of inclusiveness, positivity, and a drive to achieve our common goal: “To share the light and warmth of hospitality”. With comprehensive training, resources, and support from managers and colleagues, there are ample opportunities for development and growth.

Annual Salary of £26,734.68

A WORLD OF REWARDS

• Uniform provided and laundered
• Free and healthy meals when on duty
• Grow your Career!
• Personal Development programmes designed to support you at every step of your career
• A chance to make a difference through our Corporate Responsibility programmes
• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• Team Member Referral Program
• High street discounts: with Perks at Work
• Holiday entitlement: 28 days including bank holidays, increasing to up to 33 days
• Discounted dental and health cover
• Discounted Car Parking
• Up to 4 weeks temporary accommodation at a discounted rate if relocating
• Modern and inclusive Team Member areas

What will I be doing?

You will be an integral part of the hotel's Conference and Events team, leading the bar service at various events such as gala dinners, awards ceremonies, banquets, and business conferences. Your responsibilities include:

• Maintaining high-quality, efficient bar service standards
• Ensuring guest service standards are set, implemented, and evaluated
• Setting up the outlet according to operational standards
• Complying with licensing regulations and hotel procedures related to alcohol service and conducting staff training accordingly
• Demonstrating comprehensive knowledge of all beverages, their preparation, presentation, and staff training to possess and apply this knowledge
• Ensuring compliance with health, safety, and fire regulations, and training staff accordingly
• Maintaining professional appearance and uniform standards among team members
• Evaluating team performance to ensure high service standards
• Conducting regular appraisals and providing performance feedback
• Supporting staff development through Personal Development Plans and training programs
• Handling staff shortages and reporting absences
• Enforcing disciplinary policies when needed
• Delegating responsibilities appropriately within the team
• Completing administrative tasks related to staff management
• Producing revenue forecasts and communicating them to relevant departments
• Maximizing revenue through upselling and high service standards
• Working with cost control to manage stock and maintain profit margins

What are we looking for?

To succeed in this role, you should demonstrate:

• Customer service experience in a supervisory role or higher
• A warm personality, attentiveness, and professional appearance
• Excellent listening and response skills to guest needs
• Strong leadership, interpersonal, and communication skills
• Accountability and resilience
• Commitment to high customer service standards
• Ability to work under pressure and respond flexibly to various situations
• Moderate IT proficiency

Preferred qualifications include:

• Previous experience in a similar role
• Passion for delivering exceptional guest service