Conductor

FirstGroup Internal; Reading; On-site; GBP 25,000 - 38,000; Full time

Job summary

Join a forward-thinking company as a Conductor at Reading Station, where you will play a vital role in delivering exceptional customer service and ensuring safety on board. This dynamic position requires flexibility to work various shifts, including weekends and holidays. You will be the face of the organization, providing assistance and information to passengers while managing operational activities. With a focus on teamwork and communication, you will help create a welcoming environment for all travelers. If you are passionate about customer service and thrive in a regulated environment, this is the perfect opportunity for you.

Qualifications

• Experience in front-line customer service.
• Ability to remain calm under pressure.

Responsibilities

• Deliver outstanding customer experience and ensure safety.
• Manage operational activities and assist customers.

Skills

Customer Service

Communication Skills

Teamwork

Flexibility

Job description

Conductor, Reading Station, Grade; Conductor

About the job:

As a Conductor, you will liaise with colleagues to deliver a world-class customer experience throughout the journey and will ensure the safety of everyone using GWR services. You will be able to adapt to new people, new places and new situations. We are proud in GWR to share a common set of values – these help us deliver for our customers, drive business growth and serve our communities across the West. Working on board our trains, you will clearly demonstrate these behaviours and attitudes.

Your main responsibilities will be:

• To be an ambassador for Great Western Railway by delivering the best customer experience and a safe journey.
• To be visible to our customers, providing information and help in a friendly and reassuring way.
• To manage the safety and operational activities of the train.
• To check and sell tickets, providing information and assistance as required.
• To ensure a safe, clean and pleasant environment.

You'll need to be:

• Passionate and proactive about delivering outstanding customer service.
• Determined to always perform well.
• Flexible, with the ability to work a variety of shifts including weekends and bank holidays.
• Proud to be portray a professional image
• Comfortable working in a strictly regulated environment

As a minimum, you will need to have:

• An understanding of customers' needs.
• Excellent communication skills.
• The ability to build relationships and work as part of a team.
• Experience of front-line customer service.
• The ability to remain calm and work effectively when things don't go to plan.

About the location:

This position is based at Reading station. The station has a range of retail outlets and it is about a five minute walk to the shopping centre.

Working Pattern:

This role will require you to work a variety of shifts which will include early starts and late finishes as well as weekends and bank holidays. Starting and finishing times may be at times when public transport is not available so you must be able to get to and from the station without relying on this.

Additional Information:

You must live within a maximum of 60 minutes' travelling time of the depot.

The basic training salary is £25,501 and you will receive the higher of your current rate or the training rate until you pass out as competent. The basic salary for a competent conductor is £37,251.

For more information regarding the role, please contact one of the Guards Managers:

Wayne Callander 07786 310671

Colin Masters 07894 589052

Emma Walsh 07971 013793

Donna Wright, 07515 500391

Please submit your application online via the internal FirstGroup careers website: https://internal.firstgroupcareers.com/

In case of technical difficulties when submitting your application, please contact the Recruitment Team at [e-mail]