Conductor

TN United Kingdom; Bristol; On-site; GBP 25,000 - 38,000; Full time

Job summary

An established industry player is seeking a dedicated Conductor to enhance customer experience and ensure safety on board trains. This role requires a proactive individual who can adapt to various situations and maintain professionalism. With a focus on customer service, you'll be the face of the company, providing assistance and ensuring a pleasant journey for all passengers. Enjoy a supportive team environment with comprehensive training and a range of benefits, including free rail travel and health care plans. If you're ready to take on this rewarding challenge, we want to hear from you!

Benefits

Free rail travel for you and your family

Company-sponsored health care plan

Discounted shopping

Gym membership

Defined benefit pension scheme

Ongoing development

Employee assistance programme

Qualifications

• Experience in front-line customer service is essential.
• Ability to manage challenging situations and build relationships.

Responsibilities

• Deliver the best customer experience and ensure safety.
• Manage operational activities and provide information to customers.

Skills

Customer Service

Flexibility

Teamwork

Conflict Management

Job description

Social network you want to login/join with:

As a Conductor, you will deliver a world-class customer experience throughout the journey and will ensure the safety of everyone using GWR services. You will be able to adapt to new people, new places and new situations. We are proud in GWR to share a common set of values – these help us deliver for our customers and serve our communities across the West. Working on board our trains, you will clearly demonstrate these behaviours and attitudes.

Your main responsibilities will be:

• To be an ambassador for Great Western Railway by delivering the best customer experience and a safe journey.
• To be visible to our customers, providing information and help in a friendly and reassuring way.
• To manage the safety and operational activities of the train.
• To check and sell tickets, providing information and assistance as required.
• To ensure a safe, clean, and pleasant environment is maintained.

About you:

If you can say “Yes” to these questions, you might be just the person for the job!

• Are you passionate and proactive about delivering outstanding customer service?
• Are you determined to always perform well and be proud to portray a professional image?
• Can you be flexible in your working with the ability to work a variety of shifts including weekends and bank holidays?
• Would you be comfortable with working in a strictly regulated industry with many rules and procures?
• Are you able to remain cool, calm and collected when things don't go to plan?

What do I need?

• An understanding of customers' needs.
• The ability to build relationships and work as part of a team.
• Experience of front-line customer service.
• The confidence to manage challenging situations.

About the location:

The position is based at Bristol Temple Meads station. This is where you will start and end your shifts. The station has a variety of food and retail outlets.

Additional information:

The shifts include early starts and late finishes as well as weekends and bank holidays. You will be working an average of 35 hours a week. Starting and finishing times may be at times when public transport is not available so you must be able to get to and from the station without relying on this. You must live within 60 minutes travelling time of the depot.

As this is a safety-critical role, you need to be at least 18 to apply. You will have a medical which will include testing your hearing, vision and colour vision.

The reward:

As well as a great team environment and comprehensive training, all GWR colleagues enjoy a range of benefits including on-going development, defined benefit pension scheme, free rail travel across the GWR network for you and your family, company-sponsored health care plan, discounted shopping and gym membership and an employee assistance programme.

The basic rate of pay during your training is £25,501 and this rises to a basic rate of £37,251 once you are productive.

We all belong at GWR. This is our vision for providing an inclusive environment for all our colleagues, ensuring all candidates have an equal opportunity to access meaningful employment.

We value our differences such as age, gender, LGBTQIA, ethnicity, religion and disability. We maintain zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.

We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.

We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.

If you require additional support to complete your application due to a disability or neurodivergent condition such as dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.