Conductor

Great Western Railway (GWR); Bristol; On-site; GBP 25,000 - 38,000; Full time

Job summary

An established industry player is seeking a dedicated Conductor to join their team at Bristol Temple Meads. This role is crucial for ensuring a safe and enjoyable journey for passengers. As a Conductor, you will embody the values of excellent customer service and teamwork, guiding travelers through their experience while managing operational duties. With a commitment to safety and a passion for customer engagement, you will thrive in a dynamic environment that values diversity and inclusion. If you're ready to make a difference in the rail industry, this opportunity is for you.

Benefits

Free rail travel for employees and family

Company-sponsored health care plan

Discounted shopping

Gym membership

Defined benefit pension scheme

Ongoing development opportunities

Employee assistance programme

Qualifications

• Experience in front-line customer service is essential.
• Ability to manage challenging situations effectively.

Responsibilities

• Deliver a world-class customer experience during journeys.
• Ensure safety and manage operational activities on the train.

Skills

Customer Service

Teamwork

Flexibility

Conflict Management

Job description

Join to apply for the Conductor role at Great Western Railway (GWR)

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Join to apply for the Conductor role at Great Western Railway (GWR)

Conductor, Bristol Temple Meads, Salary - £37,251 once fully trained.

Who are we?

GWR is the proud custodian of Brunel's railway - one of the most prestigious in the world. We have some of the newest trains in the country and exciting plans to extend our services and open new stations. With more than one hundred million passenger journeys each year, we carry people to over 280 stations in the South West, from Cornwall and South Wales to London, passing through beautiful country and some of the UK's top tourist destinations.

We are transforming the way people think about train travel, empowering our diverse team of nearly 7,000 people to make it a great experience for our customers. Together, we will revalue rail as a very special way to travel.

About the team:

Conductors are part of the On Train team and work alongside colleagues from Revenue Protection, particularly our Ticket Examiners. You will also liaise with the driver of the train and station colleagues.

About the job:

As a Conductor, you will deliver a world-class customer experience throughout the journey and will ensure the safety of everyone using GWR services. You will be able to adapt to new people, new places and new situations. We are proud in GWR to share a common set of values – these help us deliver for our customers and serve our communities across the West. Working on board our trains, you will clearly demonstrate these behaviours and attitudes.

Your main responsibilities will be:

• To be an ambassador for Great Western Railway by delivering the best customer experience and a safe journey.
• To be visible to our customers, providing information and help in a friendly and reassuring way.
• To manage the safety and operational activities of the train.
• To check and sell tickets, providing information and assistance as required.
• To ensure a safe, clean, and pleasant environment is maintained.

About you:

If you can say “Yes” to these questions, you might be just the person for the job!

• Are you passionate and proactive about delivering outstanding customer service?
• Are you determined to always perform well and be proud to portray a professional image?
• Can you be flexible in your working with the ability to work a variety of shifts including weekends and bank holidays?
• Would you be comfortable with working in a strictly regulated industry with many rules and procures?
• Are you able to remain cool, calm and collected when things don't go to plan?

What do I need?

• An understanding of customers' needs.
• The ability to build relationships and work as part of a team.
• Experience of front-line customer service.
• The confidence to manage challenging situations.

About the location:

The position is based at Bristol Temple Meads station. This is where you will start and end your shifts. The station has a variety of food and retail outlets.

Additional information:

The shifts include early starts and late finishes as well as weekends and bank holidays. You will be working an average of 35 hours a week. Starting and finishing times may be at times when public transport is not available so you must be able to get to and from the station without relying on this. You must live within 60 minutes travelling time of the depot.

As this is a safety-critical role, you need to be at least 18 to apply. You will have a medical which will include testing your hearing, vision and colour vision.

The reward:

As well as a great team environment and comprehensive training, all GWR colleagues enjoy a range of benefits including on-going development, defined benefit pension scheme, free rail travel across the GWR network for you and your family, company-sponsored health care plan, discounted shopping and gym membership and an employee assistance programme.

The basic rate of pay during your training is £25,501 and this rises to a basic rate of £37,251 once you are productive.

We all belong at GWR. This is our vision for providing an inclusive environment for all our colleagues, ensuring all candidates have an equal opportunity to access meaningful employment.

We value our differences such as age, gender, LGBTQIA, ethnicity, religion and disability. We maintain zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.

We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.

We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.

If you require additional support to complete your application due to a disability or neurodivergent condition such as dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.

https://www.healthassured.org/blog/neurodiversity/

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other and Customer Service

• Industries

  Rail Transportation

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