Conduct Risk Officer

Arthur Recruitment; Greater London; On-site; GBP 45,000 - 50,000; Full time

Job summary

An established industry player is seeking a Conduct Risk Officer to enhance their Compliance team. This pivotal role involves leading the oversight of customer complaint handling, ensuring adherence to regulatory standards, and developing a customer-centric conduct risk framework. The ideal candidate will have a strong background in conduct risk and complaints management within the insurance sector, particularly in Lloyd's. Join a forward-thinking organization that values transparency and continuous improvement, and make a significant impact on customer outcomes and product fairness.

Qualifications

• 4+ years in conduct risk or complaints management roles within Insurance.
• Strong understanding of FCA DISP and Treating Customers Fairly regulations.

Responsibilities

• Lead conduct risk oversight of customer complaint handling.
• Monitor trends and ensure compliance with regulatory standards.

Skills

Conduct Risk Management

Complaints Management

Regulatory Compliance

Data Analysis

Stakeholder Management

Communication Skills

Tools

CareSmart

Job description

This range is provided by Arthur Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Arthur Recruitment

Arthur are working with a growing Lloyd's MGA as they look to expand the Compliance team by adding a Conduct Risk Officer to their growing function.

Key Duties:

• Leading the conduct risk oversight of customer complaint handling across the organisation.
• Monitoring trends, root causes, and emerging risks from complaints data.
• Ensuring all complaint handling complies with regulatory standards and internal policies.
• Identifying, assessing, and escalating conduct risk issues relating to customer outcomes, product fairness, and staff behaviour.
• Assist in developing and embedding a conduct risk framework with emphasis on customer-centric outcomes.
• Provide assurance on fair treatment of customers through reviews, audits, and thematic assessments.
• Contributing to the design and implementation of conduct-related policies and procedures.
• Promoting a culture of transparency, accountability, and continuous improvement.

Qualifications & Experience:

• A strong comprehension of the Lloyd's complaints process and working knowledge of complaints management tools such as CareSmart.
• 4+ years of experience in conduct risk, complaints management, compliance, or operational risk roles within Insurance - with a strong preference for Lloyd's.
• Strong understanding of relevant regulations (e.g., FCA DISP, Consumer Duty, Treating Customers Fairly).
• Proven ability to analyse data and trends to inform decision-making.
• Excellent communication, presentation, and stakeholder management skills.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Legal

• Industries

  Insurance and Insurance Carriers

Referrals increase your chances of interviewing at Arthur Recruitment by 2x

Sign in to set job alerts for “Risk Management Officer” roles.

London, England, United Kingdom 5 days ago

Equity Analyst - $2bn AUM Long-Biased Hedge Fund

Greater London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 1 week ago

Greater London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 2 weeks ago

Goldman Sachs Alternatives - Private Credit Investing - Analyst - London

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 3 weeks ago

City Of London, England, United Kingdom £45,000.00-£50,000.00 4 weeks ago

London, England, United Kingdom 3 weeks ago

Analyst/Associate - Private Equity Secondaries

London, England, United Kingdom 3 days ago

London, England, United Kingdom 2 days ago

City Of London, England, United Kingdom £45,000.00-£50,000.00 4 weeks ago

Greater London, England, United Kingdom 4 days ago

Goldman Sachs Alternatives – Private Equity Infrastructure - Analyst - London

London, England, United Kingdom 1 week ago

London, England, United Kingdom 1 hour ago

Global Banking & Markets, Investment Banking, Classic, UK Coverage, Analyst, London

London, England, United Kingdom 2 days ago

London, England, United Kingdom 2 years ago

London, England, United Kingdom 1 month ago

London, England, United Kingdom 2 months ago

London, England, United Kingdom 2 weeks ago

V.I.E. - 1 year - Investment Banking Analyst F/M - Londres

London, England, United Kingdom 1 week ago

London, England, United Kingdom 1 week ago

Investment Analyst (12 Month Fixed Term Contract)

London, England, United Kingdom 4 days ago

London, England, United Kingdom 1 month ago

Insurance Equity Analyst - Long/Short Hedge Fund

Greater London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 2 days ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 4 days ago

London, England, United Kingdom 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.