Conduct Risk Manager, International Consumer – Associate

JPMorganChase; Greater London; On-site; GBP 70,000 - 100,000; Full time

Job summary

J.P. Morgan is seeking a Conduct Manager – Associate in the Conduct, International Consumer team.

You will strengthen conduct risk and Consumer Duty frameworks, assess risk, and provide practical advice to turn insight into concrete actions that center on customer needs. Collaborating across Product, Operations and Compliance, you will deliver recommendations, governance materials and analytics to improve customer outcomes and strengthen risk management.

Qualifications

• Experience in conduct risk, customer outcomes, compliance, complaints, and related operational risk in a regulated environment.
• Strong analytical and problem-solving skills with ability to interpret information and identify themes.
• Stakeholder management skills with ability to build collaborative relationships across teams.
• Excellent written and verbal communication; able to convey complex information clearly.
• Experience preparing management information or governance materials for senior stakeholders.
• Strong organisational skills to manage multiple priorities and deadlines.
• Experience using data/management information to support decision-making and insights.
• Interest in using data, automation or AI to improve reporting and outcomes.
• Sound judgement and proactive issue identification.

Responsibilities

• Support the ongoing implementation and enhancement of the Consumer Duty and conduct risk framework across International Consumer Business.
• Build partnerships across Product, Operations, Compliance, Risk and Control to identify and address risks to customer outcomes.
• Assist reviews of new and existing products, services and changes with focus on customer impact and conduct risk.
• Deliver thematic reviews and assessments against FCA best practices to identify risks and opportunities for improvement.
• Analyse complaints, incidents, feedback and management information to identify trends and preventative actions.
• Develop and enhance conduct risk metrics and reporting to support decision-making.
• Support preparation of Board and governance materials for leadership.
• Leverage data analytics, automation and AI to enhance conduct monitoring and reporting within governance.
• Track agreed actions and remediation to completion, and support regulatory requests and audits.
• Contribute to development of conduct risk capability through guidance and training.

Skills

Conduct risk

Stakeholder mgmt

Data analytics

Regulatory compliance

Communication

Problem solving

Job description

J.P. Morgan is seeking a Conduct Manager – Associate in the Conduct, International Consumer team.

You will strengthen conduct risk and Consumer Duty frameworks, assess risk, and provide practical advice to turn insight into concrete actions that center on customer needs. Collaborating across Product, Operations and Compliance, you will deliver recommendations, governance materials and analytics to improve customer outcomes and strengthen risk management.