Conduct Risk and Product Governance Specialist

Rokstone Group; Greater London; Hybrid; GBP 75,000 - 110,000; Full time

Job summary

Rokstone Group Ltd in London seeks a Conduct Risk and Product Governance Specialist to own the conduct risk framework and lead the product governance lifecycle across its UK & Ireland operations.

You will oversee Consumer Duty, fair value assessments and target market alignment, collaborating with underwriting, operations and compliance to deliver credible challenge and governance reporting.

Qualifications

• Strong experience in conduct risk, product governance, Consumer Duty or regulatory compliance within insurance or financial services.
• Practical knowledge of FCA expectations relating to product governance, fair value, customer outcomes and the Consumer Duty.
• Experience owning or contributing to product approval, product review, fair value assessment and conduct monitoring processes.
• Ability to interpret regulatory expectations and convert them into practical, evidence-based business arrangements.
• Experience preparing governance papers, MI and reporting for senior stakeholders or committees.

Responsibilities

• Own and maintain the conduct risk framework, standards and procedures for the UK & Ireland business.
• Lead the ongoing development of Consumer Duty arrangements, including outcome monitoring and board support.
• Develop conduct risk indicators and customer outcome measures across underwriting, claims, distribution and operations.
• Identify emerging conduct themes, control weaknesses and customer harm, ensuring escalation and resolution.
• Coordinate product approval and review activity, with evidence-based decision-making and action tracking.

Skills

Analytical thinking

Written & verbal communication

Organization & attention to detail

Commercial judgment

Collaborative & proactive

Education

ICA or CII equivalent qualification

Job description

Job Details: Conduct Risk and Product Governance Specialist

Full details of the job.

Job Title

Job Title Conduct Risk and Product Governance Specialist

Vacancy No

Vacancy No VN651

Basis

Basis Permanent

Full Time / Part Time

Full Time / Part Time Full Time

Entity

Entity Rokstone Group Ltd

Location City

Location City London

Role Summary

The Conduct Risk & Product Governance Specialist provides specialist second-line expertise and ownership of the conduct risk and product governance framework across Rokstone’s UK & Ireland business. The role is responsible for strengthening oversight of customer outcomes, Consumer Duty, product governance and fair value, ensuring that arrangements are proportionate, evidence-based and embedded within business decision-making. Working closely with underwriting, delegated authority, operations, claims, risk and compliance colleagues, the role will provide credible advice and challenge, coordinate product approval and review activity, and deliver clear reporting to senior management and governance forums. The role will help translate regulatory expectations into practical standards that support good customer outcomes and sustainable commercial growth.

Role Accountabilities

Conduct Risk and Consumer Duty

• Own and maintain the conduct risk framework, standards and supporting procedures for the UK & Ireland business.
• Lead the ongoing development of Consumer Duty arrangements, including outcome monitoring, evidence collation, issue escalation and support for the annual Board assessment.
• Develop and maintain a proportionate suite of conduct risk indicators and customer outcome measures, drawing together relevant data from underwriting, claims, complaints, distribution and operational teams.
• Identify emerging conduct themes, control weaknesses and potential customer harm, ensuring that concerns are clearly articulated, escalated and tracked through to resolution.
• Provide specialist advice on the application of conduct requirements to new and existing products, distribution models, customer journeys and business change.

Product Governance and Fair Value

• Own and coordinate the product approval, product review and product governance lifecycle, including clear governance, documentation, decision-making and action tracking.
• Lead and enhance fair value assessment processes, ensuring assessments are supported by appropriate evidence and consider the overall value delivered to the target market.
• Provide independent review and challenge of target market statements, distribution strategies, product performance information and proposed product changes.
• Maintain the product inventory and forward review schedule, ensuring reviews are completed to an appropriate standard and within agreed timescales.
• Support oversight of manufacturers, co-manufacturers, delegated arrangements and distribution chains where these are relevant to Rokstone’s product governance obligations.

Oversight, Monitoring and Assurance

• Design and deliver a risk-based conduct and product governance monitoring plan, working with the wider Compliance team to avoid duplication and ensure appropriate coverage.
• Review customer outcome information to identify trends, outliers and areas requiring deeper analysis or management action.
• Assess the design and effectiveness of relevant controls, provide practical recommendations and challenge remediation plans where gaps are identified.
• Maintain clear records of oversight activity, findings, decisions and actions, supporting a defensible audit trail for senior management and regulatory review.
• Support regulatory enquiries, internal audit activity and other assurance work relating to conduct risk, Consumer Duty and product governance.

Governance, MI and Reporting

• Prepare concise, decision-focused conduct and product governance reporting for senior management, Risk Committees, Boards and other relevant forums.
• Coordinate papers and supporting evidence for product governance and customer outcome discussions, highlighting material risks, trends, overdue actions and decisions required.
• Support the design and operation of governance forums, ensuring that responsibilities, escalation routes and decision rights are clear.
• Track agreed actions and provide appropriate challenge where progress or evidence is insufficient.

Stakeholder Engagement and Embedding

• Build effective relationships across underwriting, claims, operations, delegated authority, distribution, capacity, legal, risk and compliance teams.
• Act as a trusted specialist adviser, providing clear and commercially grounded guidance while maintaining independent second-line challenge.
• Develop practical guidance, templates and training to help first-line teams understand and discharge their conduct and product governance responsibilities.
• Promote a culture in which customer outcomes and fair value are considered throughout product design, distribution, review and change.

Role Requirements

• Strong experience in conduct risk, product governance, Consumer Duty or regulatory compliance within insurance or financial services.
• Practical knowledge of FCA expectations relating to product governance, fair value, customer outcomes and the Consumer Duty.
• Experience owning or materially contributing to product approval, product review, fair value assessment and conduct monitoring processes.
• Ability to interpret regulatory expectations and convert them into proportionate, practical and evidence-based business arrangements.
• Experience preparing high-quality governance papers, management information and reporting for senior stakeholders or committees.
• Experience within an MGA, delegated authority or complex insurance distribution environment is desirable.
• A relevant professional qualification, such as an ICA, CII or equivalent qualification, is desirable.

Skills and Abilities

• Strong analytical and critical-thinking skills, with the ability to draw meaningful conclusions from qualitative and quantitative customer outcome information.
• Confidence to provide credible, independent challenge while maintaining constructive working relationships.
• Excellent written and verbal communication skills, with the ability to explain complex regulatory matters clearly and succinctly.
• Strong organisation and attention to detail, including the ability to manage cyclical reviews, governance deadlines and multiple workstreams.
• Commercial judgement and the ability to balance regulatory expectations, customer outcomes and business practicality.
• A collaborative and proactive approach, with the confidence to take ownership and drive activity across functional boundaries.

Management Duties

• No direct reports initially. The role is expected to demonstrate subject-matter leadership across conduct risk and product governance activity and may support the development of colleagues as the function evolves.

We are an equal opportunity employer, and we are proud to share that 93% of our employees say they can be themselves at work. We aim to hire our industry's finest people because the best people drive the best outcomes.

And we forever challenge the status quo because we know there are always ways to improve things. Because together, we're limitless. We value applicants from all backgrounds and foster a culture of inclusivity. We understand the need for flexibility, so work in a hybrid model. Please let us know if you require any reasonable adjustments during the recruitment process.