Concierge/ Security Administrative Assistant

bidvestnoonan; Derry/Londonderry; On-site; GBP 18,000 - 24,000; Full time

Job summary

Bidvest Noonan in the United Kingdom seeks a Concierge / Security Administrative Assistant to be the first point of contact for visitors, employees and clients. You will combine front desk duties with administrative support for the site Security Management team in a large technology manufacturing facility.

You will welcome guests, manage registrations and badges, handle calls and emails, and assist with reports and presentations using Microsoft Office and Copilot.

Qualifications

• GCSE Maths, English and ICT at Grade C/4 or above.
• Proficient in Microsoft Word, Excel, PowerPoint, and MS Teams.
• Comfortable using AI tools, particularly Microsoft Copilot.
• Excellent communication and interpersonal skills.
• Strong organisational and multitasking abilities.
• Previous experience in reception, concierge, administrative, or security-based roles.
• Familiarity with visitor management or access control systems.
• First Aid and/or customer service training.

Responsibilities

• Welcome visitors and manage check-in and badge issuance.
• Verify IDs and enforce site security procedures.
• Answer calls, emails, and direct inquiries.
• Maintain visitor logs and security documentation.
• Assist with reports, data collation, and presentations.
• Manage mail, deliveries, and courier services.
• Coordinate meetings and office administration.
• Deliver high standards of customer service.
• Handle issues professionally and maintain confidentiality.

Skills

Communication

Interpersonal skills

Organisational skills

Multitasking

Discretion

Customer service

Teamwork

Independence

Reception experience

Education

GCSE Maths

GCSE English

GCSE ICT

Tools

Microsoft Word

Microsoft Excel

PowerPoint

MS Teams

Copilot

Job description

Concierge/ Security Administrative Assistant

• Concierge/ Security Administrative Assistant

About The Role

Concierge / Security Administrative Assistant

Role Overview

The Concierge / Security Administrative Assistant is the first point of contact for all visitors, clients, and employees entering the site. This role plays a critical part in creating a professional, welcoming, and secure front-of-house environment within a large technology manufacturing facility.

In addition to reception duties, the role provides administrative and reporting support to the site Security Management team. The successful candidate will be organised, proactive, discreet, and comfortable working in a fast-paced, security-conscious environment.

Key Responsibilities

Front Desk & Visitor Management

• Welcome all visitors professionally and ensure a positive first impression
• Manage visitor check-in, registration, and badge issuance using designated systems
• Verify identification and ensure compliance with site security and access procedures
• Answer and direct incoming calls, emails, and general enquiries promptly and professionally
• Liaise with internal teams to notify hosts of visitor arrivals

Administrative & Security Support

• Maintain accurate visitor logs, access records, and security documentation
• Support the Security Management team with administrative tasks, reports, and data collation
• Prepare reports and assist with the compilation of presentations as required
• Manage incoming and outgoing mail, deliveries, and courier services
• Schedule meetings, coordinate calendars, and support general office administration
• Ensure the reception area and workspaces are tidy, organised, and presentable at all times

Reporting & Presentations

• Compile routine and ad-hoc reports with attention to accuracy and confidentiality
• Assist in the preparation and formatting of presentations for internal and external use
• Use Microsoft Office applications and Copilot effectively to support reporting tasks

Customer Experience & Professional Standards

• Deliver a consistently high standard of customer service to visitors and employees
• Handle issues, queries, or complaints calmly and professionally
• Communicate clearly and effectively with colleagues across departments
• Maintain strict confidentiality and adhere to site security, health & safety, and company policies

Skills & Qualifications

• GCSE Maths, English, and ICT at Grade C/4 or above (or equivalent, e.g. Essential Skills or ECDL)
• Proficient in Microsoft Word, Excel, PowerPoint, and MS Teams
• Comfortable using AI tools, particularly Microsoft Copilot
• Excellent communication and interpersonal skills
• Strong organisational skills with the ability to multitask and prioritise
• Ability to remain calm, professional, and focused in a busy environment
• Previous experience in reception, concierge, administrative, or security-based roles
• Familiarity with visitor management or access control systems
• First Aid and/or customer service training

Personal Attributes

• Friendly, approachable, and customer-focused
• Reliable, punctual, and highly trustworthy
• Proactive problem-solver with a positive attitude
• Able to work independently and as part of a wider team
• Discreet and comfortable handling sensitive or confidential information

Working Conditions

• Full-time position
• Front-of-house role with frequent interaction with visitors and employees
• May include shift work, evenings, weekends, or holiday cover where required

About Us

‘For nearly 50 years, we’ve played a vital role in helping our customers succeed. Built on strong, long‑standing relationships, our business is powered by people who are deeply connected to the communities where we live and work.

Our purpose guides every action and decision we make, “to proudly create safer and healthier communities today, for tomorrow.” It reflects who we are, what we stand for, and the impact we strive to make every day.

Across our team of 27,000 dedicated professionals from 157 countries, that purpose comes to life through commitment, care, and a shared responsibility to the people we serve—now and for generations to come.'When you join Bidvest Noonan, you’re joining a team where your work has real impact, where your career can grow, where you belong, and where you help shape a safer, healthier future for us all.’