Assistant Head Butler, Pre-Opening - The St. Regis London

St. Regis Hotels & Resorts; Greater London; Presencial; GBP 35.000 - 50.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Enhanced pension

Life assurance

Employee Assistance Programme

Food & Beverage discounts

Descripción de la vacante

St. Regis Hotels & Resorts is looking for an Assistant Head Butler in London. The ideal candidate will support the Head Butler in providing exceptional service and ensure seamless guest experiences. Key responsibilities include managing daily operations, overseeing guest communication, and inspiring the team.

Applicants should have proven experience in luxury service environments and strong interpersonal skills. This full-time role offers competitive salary and benefits including enhanced pension and wellness support.

Formación

• Proven experience in a similar role within a luxury environment.
• Strong decision-making and problem-solving skills.
• Experience engaging with VIP guests.

Responsabilidades

• Support the Head Butler with day-to-day operations.
• Deliver intuitive, personalised service to guests.
• Handle guest concerns professionally.

Conocimientos

Attention to detail

Decision-making

Interpersonal skills

Leadership

Discretion

Descripción del empleo

Job Number 26064570

Job Category Housekeeping & Laundry

Location 37 Conduit Street, London, United Kingdom, W1S 2YF

Schedule Full Time

Position Type Management

Assistant Head Butler

As Assistant Head Butler, you will support the Head Butler in orchestrating this hallmark service, ensuring that every guest journey, from pre‑arrival to departure, is seamless, anticipatory, and deeply memorable. This role is ideal for a luxury service professional with impeccable attention to detail, a passion for creating meaningful guest connections, and the ability to lead and inspire a team in delivering truly bespoke experiences.

Key Responsibilities

• Support the Head Butler with the smooth day‑to‑day operation of Butler Services, ensuring consistently exceptional and discreet service
• Oversee pre‑arrival preparation, guest communication, VIP coordination, and daily Butler Service Desk operations
• Assist with daily briefings, sharing priorities, service updates, and guest requirements with the team
• Prepare check‑in, arrival, and VIP lists, supporting effective allocation of team resources
• Deliver warm, intuitive, and highly personalised service, building strong rapport with VIP and repeat guests
• Handle guest concerns with professionalism and composure, ensuring timely and thoughtful resolution
• Reinforce brand standards, signature Butler rituals, and service recovery processes at all times
• Support the Head Butler with staff scheduling, training, coaching, and performance monitoring
• Promote collaboration across Front Office, Housekeeping, and other operational departments
• Uphold the highest standards of guest privacy, confidentiality, safety, and luxury brand compliance
• Assist with departmental cost control, inventory management, labour planning, and operational reporting

Core Competence

• Proven experience in a similar role, ideally within a 5‑star hotel or luxury environment
• Strong decision‑making and problem‑solving skills, with a calm and confident presence
• Experience engaging with VIP and high‑profile guests, demonstrating discretion and emotional intelligence
• A passion for personalised, anticipatory service and consistently flawless execution
• Excellent interpersonal and communication skills
• Ability to lead, mentor, and inspire a dedicated butler team
• Professional presentation with exceptional attention to detail
• Confidence in anticipating guest needs and responding with discretion and precision

Financial Rewards

• Competitive salary designed to recognise excellence
• Enhanced pension
• Life assurance
• Company sick pay
• Additional holiday allowance
• Access to BenefitHub's exclusive retail, wellness and travel privileges
• Friends & Family preferred rates at Marriott hotels worldwide

Career Development

• Clear pathway for internal promotions and transfers
• Cross‑department training to refine your craft and broaden your expertise
• Expert‑led development programmes
• Continuous learning through structured programmes
• Premium e‑learning platform access
• Be part of an exclusive pre‑opening experience shaping the future of the property

Wellbeing Support

• Private Medical Insurance
• Employee Assistance Programme
• Complimentary meals on duty, crafted with care and served in our staff restaurant featuring wholesome, quality cuisine
• Food & Beverage discounts across Marriott properties
• Year‑round wellbeing initiatives and wellness activities

Recognition & Appreciation

• Award programmes celebrating exceptional performance
• The Astor Awards
• Distinctive Moments celebration
• Long service awards
• Key life moments celebrated – birthday, anniversaries, personal milestones and achievements
• Vibrant social calendar with team events and engagement activities
• Terms and Conditions Apply

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non‑discrimination on any protected basis, including disability, veteran status, or any other basis protected by applicable law.