Concierge - Nights

Avery Healthcare; Upton; On-site; GBP 20,000 - 26,000; Full time

Job summary

Avery Healthcare seeks a dedicated Concierge for night shifts at The Hawthorns, focused on providing excellent service while managing calls and visitor greetings. Join a supportive, award-winning team providing quality care within vibrant retirement homes, embodying values of caring and respect.

Benefits

Access to apprenticeship programs

Leisure and retail discounts

Qualifications

• Experience handling telephones and/or in a customer service position.
• Ability to handle multiple priorities.
• Good organisational skills.

Responsibilities

• Greeting and directing all visitors to make them feel welcome.
• Operating the switchboard; handling external and internal calls.
• Handling resident requests and queries efficiently.

Skills

Customer service

Organisational skills

Multitasking

Calm under pressure

Job description

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Package Description

Package Description

Shift Details: bank position, hours may vary

At The Hawthorns we believe in supporting those who support our residents; We recognise and celebrate our hard-working colleagues, champion your career development, and offer a range of apprenticeships, and provide you with access to a range of leisure and retail discounts.

We are seeking a compassionate, enthusiastic, and dedicated individual to join our friendly, award-winning team as Concierge

About The Role

Your focus as Concierge will be to create a positive and long-lasting first impression of the company while answering incoming calls and greeting visitors as well as providing high-quality service to residents.

Other Responsibilities Will Include

• Greeting and directing all visitors and making them feel welcome
• Operating the switchboard; handling both external calls and internal calls from the residents, taking and passing on messages.
• Monitoring the bistro area for refreshments, music, and cleanliness.
• Handling resident requests and queries efficiently and effectively.
  
  

About You

To be successful in your application, you will live our values of caring, supportive, honest, respectful and accountable in all that you do.

Our Ideal Candidate Must Have

• Experience handling telephones and/or in a customer service position
• Must be able to handle multiple priorities
• Good organisational skills
• Ability to react calmly in emergency situations and be considerate
  
  

About The Hawthorns

The Hawthorns is a unique retirement model that offers retirement properties to rent for couples or individuals who seek a rich, independent lifestyle, at beautiful locations across the country. The Hawthorns retirement villages are vibrant and companionable places; we eat together, we have fun together, and we live together. Our vision of ‘creating meaningful lives together’ is reached by the exceptional service and experience we proudly offer throughout our portfolio of four luxurious retirement homes whilst establishing ourselves as the preferred choice for residents and employees.

Please Note This Role Will Require

• A DBS Disclosure check, the cost of which will be met by the business.
• Proof of eligibility to work in the UK.
  
  

This advert may be withdrawn prior to the advertised deadline dependant on volume of applications received and business needs.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitals and Health Care

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