Concierge, Malmaison

Frasers Hospitality; Oxford; On-site; GBP 26,000; Full time

Job summary

A leading hospitality company is seeking a Concierge for their Malmaison location in Oxford. This role involves providing exceptional customer service, assisting guests with their needs, and ensuring a welcoming atmosphere. Candidates should possess a full clean driving license and a passion for hospitality. Competitive pay and generous benefits are offered, including discounts and career development opportunities.

Benefits

Heavily discounted Staff Room Rates

Discounted Friends and Family Room Rate

35% off dining bills

Fully funded Apprenticeship programmes

High Street Discounts

Cycle to work scheme

Healthcare Cash Plans

Referral schemes

Complimentary stays on anniversaries

Employee Assistance Programme

Qualifications

• Full clean driving license required.
• Passionate about hospitality and delivering amazing service.
• Ability to assist guests with local attractions and hotel features.

Responsibilities

• Welcoming guests and assisting with luggage.
• Parking cars and providing directions to attractions.
• Assisting with check-in and check-out processes.

Skills

Customer Service

Local Knowledge

Driving

Job description

Join to apply for the Concierge, Malmaison role at Frasers Hospitality

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Join to apply for the Concierge, Malmaison role at Frasers Hospitality

Rate of Pay / Hours: £12.50 per Hour plus Generous Company Benefits, Training & Development / 40 Hours per Week

Type of Contract: Permanent

Location: Oxford

Being a Concierge combines customer service & front of house with driver & valeting duties.

You are our first impression…

Welcoming our guests as they arrive outside the property, assisting them with their luggage and taking responsibility parking their cars is just the start. You will have just as much interaction with our guests as any other team member, if not more than any other team member. You will be setting the tone for our guests stay at Malmaison and as a result must be passionate about hospitality and delivering amazing service to our guests with a big smile.

Working as part of the front of house team you will be able to assist on check in and check out and room guests as they start their stay.

Local knowledge is an advantage as directions to the nearest attractions will be regularly asked as will questions about the history of the Hotel - don't worry we can help you learn all about Oxford, the unique features in the property and the attractions in the area. Booking tickets or recommending places to eat – no guest needs to worry as you will be on hand to assist!

A full clean driving license is required for this role

Progression into a front office position is available for the right candidate

In Addition To Competitive Rates Of Pay, We Offer

• Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin and Frasers Hospitality with rooms available from £65 per night.
• Discounted Friends and Family Room Rate with 50% off best available rate.
• 35% off your bill when you dine in our Brasseries and Bistros
• Fully funded Apprenticeship programmes that support you in developing your career
• High Street Discounts on a range of high street shops, experiences, holidays and much much more
• Cycle to work scheme – save up to 40% on a wide range of bikes
• Healthcare Cash Plans - dental, optical, medical and more available from £5 per month
• Referral schemes that pay up to £1500 (just for getting your mates jobs!)
• A decent uniform that doesn’t make you look like an extra from a 70s TV sitcom.
• We have a Wellness & National Campaign Days Calendar which promotes and encourages activities like – Pay Day Lunches/Treats, National Popcorn Day, Mental Health Awareness week and more
• We work with Wagestream giving instant access to your pay as it’s earnt. Wagestream is a tool for everyday life that lets you get paid your way by letting you track your wages in real time, stream up to 50% of the money you’re already earned, learn easy tips to manage your money better and save direct from your salary
• We also offer complimentary stays on your 1st, 3rd and 5th anniversary with Dinner, Bed & Breakfast
• We are a proud sponsor of The Brain Charity, helping people with all forms of neurological conditions to lead longer, healthier, happier lives.
• Employee Assistance Programme – free, confidential advice available 24/7 to you and your family
  
  

Our Sustainability Goals

• 100% of our electricity is generated using renewable energy with most of it coming from Wind Farms around the UK
• We recycle a minimum of 70% of the waste from our hotels. This target is achieved by everyone I the hotel focusing on the waste we produce and is championed by our Sustainability Council who work on project year round
• We have moved to a chemical free cleaning system in our bedrooms and public areas and an enzyme based eco-friendly system for our kitchens.
• Volunteer to work for sustainable charities 2 days per year on full pay instead of your normal workplace
  
  

Interested?? Click Apply Now

Frasers Hospitality, Malmaison & Hotel Du Vin are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitals and Health Care, Non-profit Organizations, and Government Administration

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