Concierge & Guest Experience Associate

Marine & Lawn; Oxford; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Company Discount on rooms

Recommend a friend scheme

Employee benefits portal discounts

24/7 Employee Assistance Program

Discounts on food & beverage

Recognition incentives

Team Member Events

Complimentary meal on duty

Parking for various vehicles

Job summary

Graduate Hotels is seeking a Guest Service Assistant for The Randolph Hotel in Oxford. You will act as Concierge, ensuring memorable guest experiences and supporting day-to-day hotel operations.

Responsibilities include greeting guests, recommending local experiences, handling enquiries, assisting with check-in/out, and upselling. A full driving license is required, with English proficiency and the ability to work shifts, weekends, and bank holidays.

Qualifications

• Full driving license required (over 21 for insurance)
• Customer service experience
• English communication skills, both verbal and written
• Team player with a positive attitude
• Basic computer literacy
• Knowledge of PMS desirable

Responsibilities

• Greet guests and create a welcoming arrival and departure experience
• Recommend local experiences and attractions to guests
• Handle guest enquiries, arrange taxis and bike rentals
• Assist with check-in/check-out when needed
• Resolve guest concerns and take ownership of feedback to ensure satisfaction
• Prepare and deliver in-room amenities for VIPs and regular guests
• Maintain a tidy front desk and assist with luggage
• Participate in front-of-house upselling initiatives
• Be knowledgeable about hotel facilities, events, and safety procedures
• Collaborate with colleagues to meet guest service goals
• Record maintenance issues in the system and communicate with other departments
• Other duties within the role as required

Skills

Full driving license

Customer service experience

English communication

Team player

Basic computer skills

PMS knowledge

Tools

PMS

Job description

Graduate Hotels is seeking a Guest Service Assistant for The Randolph Hotel in Oxford. You will act as Concierge, ensuring memorable guest experiences and supporting day-to-day hotel operations.

Responsibilities include greeting guests, recommending local experiences, handling enquiries, assisting with check-in/out, and upselling. A full driving license is required, with English proficiency and the ability to work shifts, weekends, and bank holidays.