Sales & Events Executive

The Randolph Hotel Oxford, a Graduate by Hilton; Oxford; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Company discount on rooms

Generous refer a friend scheme

Discounts via online benefits portal

24/7 Employee Assistance Program

Discounts on hotel F&B

Recognition incentives

Team Member Events

Complimentary meal on duty

Job summary

The Randolph Hotel Oxford, part of Graduate Hotels, is seeking a Sales & Events Executive to manage events from enquiry to execution, including quoting, proposals and contracts, and conducting property show rounds.

You will create detailed BEO function sheets, liaise with departments and external suppliers, and drive repeat business through excellent client service. The role requires an outgoing, detail-oriented team player in a fast-paced hospitality environment.

Qualifications

• Quoting, responding to inquiries, sending proposals, and issuing contracts.
• Create detailed BEO function sheets for all events on a weekly basis.
• Follow up with clients post-event to encourage repeat business.

Responsibilities

• Receive and follow up on event enquiries in a timely manner.
• Deliver show rounds whilst telling the hotel stories to clients.
• Conduct detailed and organised appointments.
• Create detailed BEO function sheets for all functions & events, and issue them on a weekly basis.
• Join weekly function sheet meetings with all departments when required.
• Manage a busy email inbox and appointment diary.
• Liaise and build good working relationships with all departments and external suppliers.
• Maximise sales and revenue by converting business and up-selling.
• Ensure smooth operation and organisation of events from enquiry to handover to operations.
• Post-event, apply extra charges if required and conduct client follow-up to obtain feedback and encourage repeat business.
• Be outgoing and confident, able to work independently and as part of a sales team.
• Be standards-driven and detail-oriented with the ability to organise and plan ahead.
• Ability to multi-task and make sound decisions in a fast-paced environment.
• Ability to communicate effectively in English, both verbally and in writing.
• Working knowledge of Delphi & OnQ (desirable).
• Strong problem-solving skills with a positive can-do attitude.
• Adapt to all situation types, keeping calm and collected.
• Computer skills.

Skills

Communication

English speaking

Multi-tasking

Upselling

Tools

Delphi

OnQ

Job description

As a Sales & Events Executive, you will be responsible for handlining events from start to finish, ensuring that our clients receive outstanding service. You will be responsible for quoting, responding to incoming inquiries, sending out proposals, issuing contracts, conducting property show rounds, creating BEO function sheets and following up with the client post-event, with a focus on repeat business.,

• Receive and follow up on event enquiries in a timely manner.
• Deliver show rounds whilst telling the hotel stories to clients.
• Conduct detailed and organised appointments.
• Create detailed BEO function sheets for all functions & events, and issue them on a weekly basis.
• When required, join the weekly function sheet meetings with all departments.
• Managing a busy email inbox and appointment diary.
• Liaise & build good working relationships with all departments and external suppliers.
• Maximise sales & revenue by converting business and up-selling.
• Smooth operation & organisation of events from enquiry to planning, through to handing over to the operational team.
• Post-event, post extra charges if required and conduct client follow-up to obtain feedback and encourage repeat business.
• An outgoing and confident personality with the ability to work independently as well as part of a busy sales team.
• Be standards-driven and detail-orientated with the ability to organise and plan ahead.
• Ability to multi-task and make sound decisions in a fast-paced environment.
• Ability to communicate effectively in English, both verbally and in writing.
• Working knowledge of Delphi & OnQ (desirable).
• Strong problem-solving skills with a positive can-do attitude.
• You can adapt to all situation types, keeping calm and collected.
• Computer skills.

Graduate Hotels is seeking an Sales & Events Executive to join The Randolph Hotel and its brilliant team of hospitality enthusiasts!

The landmark 151-bedroom Randolph Hotel in Oxford is part of the Graduate Hotels collection. The boutique hotel takes inspiration from the prestigious Oxford University, with nods to college architecture and crests, as well as "Alice's Adventures in Wonderland," created by alumnus Lewis Carroll., Graduate Hotels is a unique collection of handcrafted hotels in the most dynamic university towns around the globe, including Graduate Cambridge and The Randolph Hotel in Oxford. We give life to physical spaces through thoughtful design and strong community ties. Graduate Hotels provides students, locals, and visitors alike a place to reflect and celebrate the unique energy of each Graduate community. As a Graduate Hotels Team Member, you are the one shaping guest experiences. You like to wear multiple hats and consider yourself a local expert, storyteller, team player and creative thinker. Visit us at www.GraduateHotels.com. We are committed to recruitment practices that do not discriminate against any job applicant because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership and pregnancy and maternity.

• Company Discount on rooms
• Generous recommend a friend scheme.
• Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal.
• Access to a 24/7 Employee Assistance Program.
• Discounts on the hotel food & beverage.
• Recognition incentives.
• Team Member Events
• Complimentary meal on duty in the Team Member canteen.