Concierge

Manchester Arndale; Royal Leamington Spa; On-site; GBP 24,000 - 30,000; Full time

Job summary

Une entreprise de gestion des installations recherche un Concierge Security Officer pour fournir un service d'accueil tout en maintenant un environnement sécurisé. Le candidat idéal doit avoir une licence SIA valide et d'excellentes compétences en service à la clientèle. Ce rôle implique des horaires variés et la capacité de gérer des situations d'urgence avec calme et professionnalisme.

Qualifications

• Expérience préalable dans un rôle de concierge ou de sécurité souhaitée.
• Apparence professionnelle et bonne présentation requises.
• Capacité à rester calme dans des situations de pression.

Responsibilities

• Fournir un service d'accueil professionnel et amical.
• Gérer le contrôle d'accès pour le personnel, les visiteurs et les entrepreneurs.
• Surveiller les systèmes CCTV et effectuer des vérifications de sécurité régulières.

Skills

Service à la clientèle

Communication

Attention aux détails

Education

Licence SIA

Job description

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

About The Role:

SHIFT PATTERN -Monday - Friday 08.30 - 16.30

We are seeking a professional and customer-focused Concierge Security Officer to join our team. This role combines the responsibilities of front-of-house service with maintaining a secure and welcoming environment for clients, visitors, and staff.

Responsibilities:

• Provide a professional and friendly front-of-house service.
• Manage access control for staff, visitors, and contractors.
• Monitor CCTV systems and conduct regular security checks.
• Respond promptly to incidents, alarms, and emergencies.
• Maintain accurate records of daily activities and incidents.
• Assist with general enquiries and provide excellent customer service.
• Ensure compliance with all security procedures and protocols.

Requirements:

• A valid SIA Licence (Essential).
• This position is a front of house reception role in which the candidate needs to hold an SIA license and be very presentable with good customer service skills.
• Previous experience in a concierge or security role (Preferred).
• Excellent communication and interpersonal skills.
• Strong customer service focus and attention to detail.
• Flexibility to work varied 12-hour shifts, including days and nights.
• Professional appearance and demeanour.
• The ability to remain calm and professional in high-pressure situations.

Successful candidates will also be required to undergo screening and vetting (BS7858)

How to Apply:

If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.