Concierge

Sanctuary Group; Norwich; On-site; Full time

Job summary

Sanctuary Supported Living is seeking a Night Concierge for Cannell Court in Costessey. This role involves supporting vulnerable individuals, ensuring their safety, and providing excellent customer service. The position offers a competitive hourly rate and a range of benefits, including paid holidays and a pension scheme.

Benefits

At least 25 days paid holiday

Pension scheme with employer contributions

Health and well-being plans

Life assurance

Flexible working opportunities

Qualifications

• Experience working with young people or vulnerable adults.
• Ability to handle challenging situations.
• Driving licence and access to a vehicle is essential.

Responsibilities

• Receive and direct customer queries.
• Ensure the security of the service.
• Develop relationships with customers and help them develop life skills.

Skills

Communication

IT Systems

Crisis Management

Job description

Night Concierge

Cannell Court, 2a Roundwell Road, Costessey, NR5 0PA

£12.39 per hour

42 hours per week

Sanctuary Supported Living is delighted to be recruiting for a Night Concierge at our Homelessness Service, Cannell Court in Costeseey.

At Sanctuary Supported Living, we specialise in delivering a wide range of personalised housing, care, and support services to help people across England to live as independently as possible.

We’re a national organisation, but we’re not-for-profit and we think locally by putting our customers at the heart of what we do. We’re committed to being our best and helping customers to be their best, as we support them on their pathways for independence.

No matter your job – delivering support directly or working in our offices to support our frontline teams – your work makes a difference every day.

And working with us isn’t just another job. It’s rewarding, inspiring, exciting and it provides an opportunity to make a real, positive impact on people’s lives. Plus, we’ll support you in reaching your aspirations and career goals, through comprehensive training and benefits.

The role of Night Concierge will include:

• Being a first point of call to receive and direct all customer queries

• Developing good relationships with customers, helping them develop life skills

• Handling occasional emergency/challenging situations

• Going above and beyond to ensure an excellent service is provided to our customers

• Occasionally organising and running social activities

• Some health and safety responsibilities e.g. fire safety checks

• Ensuring the security of the service is maintained

• Writing and updating customer notes

• This role will require lone working role for the majority of the shift

Skills and experiences:

• Experience of working with young people or vulnerable adults, people with mental health needs or substance misuse

• Previous experience working under challenging circumstances

• Good communication skills

• Ability to use IT systems confidently

• Driving licence and access to a vehicle is essential

Are you ready to be your best?

Brilliant work deserves brilliant benefits! As part of our commitment to making Sanctuary Supported Living a great place to work, here are just some of the ways we’ll reward you:

• At least 25 days paid holiday, rising to 30 days after 5 years’ service (plus public holidays) pro rata

• A pension scheme with employer contributions

• A variety of online discounts and rewards from major retailers

• Health and well-being plans

• Life assurance

• Family friendly arrangements, including opportunities for flexible working

• Tax efficient savings through our Cycle to Work scheme

• A wide range of learning and development opportunities

Job Reference: #

We are only currently accepting applications from those with the right to work in the UK.

If you are applying internally, don't forget to use your internal careers account to submit your application.

We might get a lot of applications so reserve the right to withdraw this advertisement at any time. Don’t miss out, please apply early.

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent illegal working.
An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.