Concierge

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You will be part of the team delivering our housing related service to young people at Christchurch House in Ipswich.

As Concierge, you will work alongside our customers to ensure that throughout the night they feel safe, happy and are able to access support should they need it. You will also ensure that the building is kept safe through monitoring and health and safety checks.

About you

As part of the role, you will…

1. Be responsible for ensuring that during the night our customers feel safe and supported.
2. Support our customers to manage risk and respond to any concerns of behaviour that may be causing risk or breaching their occupancy agreement.
3. Undertake building health and safety checks throughout the night and report repairs or damage. You will be cleaning communal areas and preparing rooms for re-let.
4. Spend time getting to know our customers and be a contact for them should they want support during the night.
5. Manage any visitors that may come to the service and deal with any behaviours that break the house rules.
6. Work as part of the wider team by undertaking admin tasks and ensuring records are completed to provide a seamless service.

Our ideal candidate will have:

1. Proven relevant work experience within this field or security/concierge work.
2. Previous experience of working in a customer facing environment, dealing with difficult and complex situations.
3. Previous experience of working alongside vulnerable customers is desirable.
4. Experience working within a team and independently.

More reasons to apply…

• 22 days annual leave (pro rata) plus bank holidays.
• Reward and recognition awards.
• Free DBS checks.
• Cashback Health plan.
• Access to Blue Light Card - membership fees apply.
• Ongoing training and development & opportunities to progress in your role through the Orwell Academy.

Person Specification:

• GCSE Maths and English (Grade 9-4 / A-C or equivalent)

Interview Date:

21st and 23rd May 2025

Before applying…

Orwell is committed to safeguarding and safer employment and the principles of empowerment.

Please note Orwell Housing Association does not provide visa sponsorship. You must be eligible to work in the UK to apply. You will be required to provide the relevant right to work documentation if successfully appointed to the role.

This post is subject to an enhanced DBS check. All new arrivals to the UK must also provide a Statement of Good Conduct (SOGC).

The definition of new arrival is an applicant who has worked or been resident overseas in the previous five years and this includes citizens of the UK who have worked or lived overseas for a continuous period of six months or more.

Orwell is proud to be a Disability Confident Leader. We believe in creating an accessible and supportive environment, where every team member can thrive and contribute. We actively welcome applications from candidates with disabilities and are dedicated to making reasonable adjustments throughout the recruitment process to ensure equal access and opportunity for all.

If there's a barrier to you applying for any of our roles, please get in touch with our Talent team either by calling (01473 228782) or emailing [emailprotected] .

Orwell Housing Association Limited collects and processes personal data in accordance with applicable data protection laws. Please see the privacy notice - https://www.orwell-housing.co.uk/about-us/privacy-policy/

By applying to this job you agree you have read, understand and accept the content of the Privacy Notice - https://www.orwell-housing.co.uk/about-us/privacy-policy/

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Career Hub | Orwell Housing