Concierge

Vita Group; Manchester; On-site; GBP 18,000 - 21,000; Part time

Benefits offered by this job

Holidays pro-rata

Birthday off

Perkbox

Royal London Pension

Parties & Events

Recognition Programmes

Career Development

24/7 Employee Assistance

Job summary

Vita Group is seeking a proactive Concierge for our Manchester property on Circle Square. The role covers front-of-house, reception, room turnovers, and event support in a luxury residential setting.

You will greet residents and guests, assist with daily operations, and help deliver premium guest experiences. A flexible schedule and willingness to work varied shifts including evenings are required.

Qualifications

• Experienced customer service professional delivering premium experiences.
• Hands-on approach to maintaining cleanliness and safety of communal areas.
• Bar experience would be a significant advantage.

Responsibilities

• Provide exceptional front of house and reception service.
• Manage room turnarounds, check-ins and check-outs.
• Deliver bar service and beverage knowledge to residents and guests.
• Support with events and private functions on-site.
• Maintain premium site and facilities to a high standard.

Skills

Customer service

Front of House

Bar experience

Tech-savvy

Tools

POS systems

Job description

, Manchester Circle Square

Morning, Daytime & Evening Shifts and Duties

Hourly Rate: £13.50 plus generous benefits (please see below).

Contract: Permanent, part-time. A minimum commitment of 32 hours per week

Required Days of Work: 4x 8 hours shifts per week. Various Days, flexibility is required throughout the week

Working Hours: Varied shift patterns, between the hours of 6am - 11pm. Full flexibility required.

Overtime: We offer overtime opportunities to support both planned and unplanned shift cover. These additional hours help us maintain the exceptional service and support our residents expect.

Vita Uhaus are redesigning how our residents live in the city. Spaces are created to transform work/life balance, and our services take care of the finer details, so residents enjoy more of each day effortlessly. We are seeking a dynamic and enthusiastic Concierge to support our luxurious site in Manchester. As part of our team, you’ll play a key role in shaping the day to day living experience for our residents in addition to supporting with the delivery of events and private functions. You’ll have the opportunity to bring your creativity to the table and make a lasting impact as we redefine what it means to live in style and comfort.

Our Concierge Team

Provide an exceptional & personalised service to residents by anticipating and delivering to their needs

• Front of House / Reception; greet and welcome residents and guests with a warm, friendly and vibrant attitude.
• Manage room turn arounds, check-in and check-outs.
• Ensure our facilities are being looked after respectfully by residents & guests.
• Be on hand, delivering solutions to issues or challenges that may arise.

Event Management

On-Site events can include activities such as, cocktail/mocktail making, crafting, yoga, fitness classes, beauty and skincare lessons, games nights etc. We also host exclusive events such as VIP personal shopping experiences, delivered collaboratively with premium-brand partners:

• Promote events, garnering resident interest and confirming guest list attendance
• Prepare & deliver events with a lively and vibrant approach
• Close events, cleaning and tidying all equipment and products as required.

Bar Assistant / Private functions

• Provide high-quality bar service, ensuring guest satisfaction, and maintaining a luxurious bar environment
• Develop and maintain in-depth knowledge of the menu and offerings to answer guest inquiries, provide recommendations, and enhance their dining experience.
• Mix ingredients to make cocktails, spirits, and non-alcoholic drinks
• Prepare and serve high-quality coffee and hot drinks: This includes brewing, steaming, and crafting specialty drinks with precision and consistency.
• Take orders, serve drinks, and recommend drinks based on customer preferences.

Additional Responsibilities

Our Resident Experience Assistant team are responsible for delivering a multitude of additional tasks, including:

• Maintain the upkeep of our premium site & facilities; communal areas must be cleaned and maintained to a high standard.
• Conduct block walks every 4-6 hours surveying and reporting every area of the building.
• Replenish refreshment stock, such as coffee beans, tea bags, milk and vending machine products.
• Be a point of contact for any potential incident or emergency that may occur onsite.
• Manage & store parcels correctly to allow residents to easily access deliveries as required.
• Maintain waste management areas adhering to health & safety regulations, ensuring potential hazards are addressed / cleaned / tidied / reorganised as required.

Professional Experience

• An experienced customer service professional, well-versed in delivering premium experiences to residents & guests.
• Previous Concierge experience would be an advantage.
• We’re not looking for professional cleaners, but need people who can demonstrate a hands-on, proactive approach to maintaining the cleanliness and safety of communal areas.
• Bar experience would be a significant advantage
• Our operations run seamlessly with the support of a variety of technology systems and software; our Day Concierge must be technologically astute.

Who we want to join our team

• An experienced customer service professional, well-versed in delivering premium experiences to residents & guests.
• Previous Concierge experience would be an advantage.
• We’re not looking for professional cleaners, but need people who can demonstrate a hands-on, proactive approach to maintaining the cleanliness and safety of communal areas.
• Bar experience would be a significant advantage
• Our operations run seamlessly with the support of a variety of technology systems and software; our Day Concierge must be technologically astute.

Personal Characteristics

• Vita Uhaus operate a multi-cultural environment, welcoming colleagues and residents from all over the world with a variety of cultural backgrounds and religious beliefs. All Vita colleagues must deliver a diverse and equal approach to colleagues and residents alike.
• Excellent communication skills. English will be the primary spoken language; however multi-lingual skills would be warmly welcomed.
• Strong organisational and leadership qualities with an ability to remain calm under pressure.
• Adaptability, creativity & positivity.
• Resilience, with an ability to effectively navigate unexpected situations.
• Able to carry out tasks that may involve extended periods of standing and repetitive movements, with reasonable adjustments considered where required.
• Flexibility: Our facilities are open to residents 24 hours a day, 356 days a year including all bank holidays, festive & religious breaks. Where festive and religious celebrations require time off, we will always try to accommodate, however flexibility from our Day Concierge is imperative to be available as required to ensure continuous service to residents.

Why work for us…….

Our employees have the pride of working at our luxury properties, which offer the highest standard of resident accommodation across the UK. We reward the commitment and dedication of our people by providing the following benefits:

• Holidays – Holidays are paid on a pro-rata basis which is reflective of hours worked. Day Concierge will receive 28days paid holiday including England & Wales Bank Holidays, pro-rata.
• Your Birthday – We insist that our employees take their birthday off work ensuring they can celebrate their special occasion in a way that is meaningful to them.
• Perkbox – All employees are given access to a Perkbox account, enabling them to choose lifestyle perks that matter by giving points to spend on a wide range of products, services & experiences, such as; cinema tickets, supermarket savings, discounted days out, a daily coffee or a summer holiday – there’s something to suit everyone!
• Royal London Pension – We care about our people and their future. Vita Group contribute a financial value of 3% of salary to your pension pot in addition to 5% employee contribution to help prepare for the future.
• Parties & Events – We expect high standards from our people and like to reward demanding work by hosting parties and events each year, encouraging colleagues to let their hair down, have a great time and celebrate success together.
• Recognition Programmes – We recognise and celebrate our people via numerous recognition schemes, such as employee of the month vouchers, community champion, experience awards, golden buzzer awards, work anniversaries etc.
• Career Development – Whether your Vita career is a medium or long-term venture; we onboard all employees by means of a thorough induction and learning & development programme, delivering professional progression via our Bronze, Silver, Gold & Platinum training & recognition schemes.
• 24/7 Employee Assistance – The wellbeing of our colleagues is of vital importance to Vita Group. All employees have access to a confidential service; offering support and guidance for personal or work-related issues that may be impacting wellbeing.

Right to Work & DBS

All offers of employment are subject to satisfactory pre-employment checks which will include Disclosure & Barring Service (DBS) checks.

we are unable to offer Right to Work Sponsorship. Therefore, if you do require a company to sponsor your Right to Work in the UK, we will not be able to progress your application further.