Customer Service Assistant

Vita Group; Lewisham; On-site; GBP 16,000 - 18,000; Part time

Benefits offered by this job

Holidays pro-rated per hours

Birthday day off

Perkbox access

Pension plan

Parties & events

Recognition programmes

Career development

Employee assistance

Job summary

Vita Group is seeking a Customer Service Assistant in Lewisham to deliver a luxury, home-from-home experience for residents. You will greet residents and guests, answer questions, and help maintain a clean, well-kept building environment with a focus on safety and premium service.

The role requires hands-on involvement in breakfast service and front-of-house operations, with proactive problem solving and strong communication.

Qualifications

• Experienced customer service professional delivering premium experiences to residents & guests.
• Hands-on, proactive approach to maintaining cleanliness and safety of communal areas.
• Kitchen environment awareness and ability to follow kitchen regulations.
• Technologically astute with relevant software systems used in operations.

Responsibilities

• Greet residents and guests with a warm, vibrant attitude at Front of House.
• Be on hand to answer questions and assist residents and guests.
• Ensure facilities are looked after and maintained to a high standard.
• Conduct regular block walks to inspect and report on building areas.

Skills

Customer service

Front of House

Communication

Tech-savvy

Job description

. Lewisham
Hourly Rate: £14.80
Contract: Permanent, 22 hours per week (candidates must be able to commit to the full 22hours each week)
Working Hours: Wednesday, Thursday & Friday, 6am - 1pm
Vita Student's next-level apartment design offers a variety of studios to suit our students lives with the privacy of living alone or the laughter of living together. We offer style, luxury & comfort to our residents, surrounded by premium amenities and a vibrant city life. We're looking for our next Customer Service Assistant to deliver a luxury, home-from-home experience for our residents starting their day with our luxury breakfast offerings.

Our Customer Service Assistant

• Front of House / Reception; greet and welcome residents and guests with a warm, friendly and vibrant attitude.
• Be on hand for questions which may arise.
• Ensure our facilities are being looked after respectfully by residents & guests.
• Maintain the upkeep of our premium site & facilities; communal areas must be cleaned and maintained to a high standard at all times.
• Be on hand, delivering solutions to issues or challenges that may arise.
• Conduct block walks every 4-6 hours surveying and reporting every area of the building.
• Manage & store parcels correctly to allow students to easily access their deliveries as required.
• Be the primary point of contact for any potential incident or emergency that may occur onsite.
• Maintain waste management areas adhering to health & safety regulations, ensuring potential hazards are addressed / cleaned / tidied / reorganised as required.
  

Breakfast Specific Requirements

• Prepare, cook, and present a variety of breakfast foods in a timely manner.
• Maintain a clean and organised kitchen workspace
• Adhere to food safety regulations
• Monitor produce stock levels and communicate needs to the site manager. Assist in ordering produce to maintain appropriate inventory.
• Ensure the kitchen and breakfast areas are clean and tidy
• Deep-clean specific equipment or appliances such as fridges & ovens as required.
• Replenish refreshment stock, such as coffee beans, tea bags, milk and vending machine food products
  

Professional Experience

Who we want to join our team…

• An experienced customer service professional, well-versed in delivering premium experiences to residents & guests.
• We're not looking for professional cleaners, but need people who can demonstrate a hands-on, proactive approach to maintaining the cleanliness and safety of communal areas.
• A background in a fast-paced kitchen environment with an awareness of kitchen regulations
• Our operations run seamlessly with the support of a variety of technology systems and software; our Customer Service Assistant must be technologically astute.
  

Personal Characteristics

• Vita Student operate a multi-cultural environment, welcoming colleagues and residents from all over the world with a variety of cultural backgrounds and religious beliefs. All Vita colleagues must deliver a diverse and equal approach to colleagues and residents alike.
• Excellent communication skills. English will be the primary spoken language; however multi-lingual skills would be warmly welcomed.
• Adaptability, creativity & positivity.
• Resilience, with an ability to effectively navigate unexpected situations.
• Able to carry out tasks that may involve extended periods of standing and repetitive movements, with reasonable adjustments considered where required.
• Flexibility: Our facilities are open to residents 24 hours a day, 356 days a year including all bank holidays, festive & religious breaks. Where festive and religious celebrations require time off, we will always try to accommodate, however flexibility from our Customer Service Assistants is imperative to be available as required to ensure continuous service to residents.
  

Benefits

• Holidays – Holidays are paid on a pro-rated basis which is reflective of hours worked. Customer Service Assistants will receive 28days paid holiday including England & Wales Bank Holidays, pro-rated.
• Your Birthday – We insist that our employees take their birthday off work ensuring they can celebrate their special occasion in a way that is meaningful to them.
• Perkbox – All employees are given access to a Perkbox account, enabling them to choose lifestyle perks that matter by giving points to spend on a wide range of products, services & experiences, such as; cinema tickets, supermarket savings, discounted days out, a daily coffee or a summer holiday – there's something to suit everyone!
• Royal London Pension – We care about our people and their future. Vita Group contribute a financial value of 3% of salary to your pension pot in addition to 5% employee contribution to help prepare for the future.
• Parties & Events – We expect high standards from our people and like to reward demanding work by hosting parties and events each year, encouraging colleagues to let their hair down, have a great time and celebrate success together.
• Recognition Programmes – We recognise and celebrate our people via numerous recognition schemes, such as employee of the month vouchers, community champion, experience awards, golden buzzer awards, work anniversaries etc.
• Career Development – Whether your Vita career is a medium or long-term venture; we onboard all employees by means of a thorough induction and learning & development programme, delivering professional progression via our Bronze, Silver, Gold & Platinum training & recognition schemes.
• 24/7 Employee Assistance – The wellbeing of our colleagues is of vital importance to Vita Group. All employees have access to a confidential service; offering support and guidance for personal or work-related issues that may be impacting wellbeing.

Right to Work & DBS

All offers of employment are subject to satisfactory pre-employment checks which will include Disclosure & Barring Service (DBS) checks.
Unfortunately, we are unable to offer Right to Work Sponsorship. Therefore, if you do require a company to sponsor your Right to Work in the UK, we will not be able to progress your application further.