Concierge

The Midland Hotel; Manchester; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading hotel in Manchester seeks a friendly and proactive Concierge to enhance guest experiences. The ideal candidate will skillfully manage requests, prioritize tasks, and provide valuable local insights. In return, the hotel offers competitive perks, a supportive work environment, and significant opportunities for professional development.

Benefits

Special rates on hotel rooms

Company-wide recognition scheme

Meals on duty

Talent referral bonus

Wellness support

Ongoing training programmes

Qualifications

• Ability to exceed guests' expectations.
• Genuine desire to support others in a fast-paced environment.
• Capacity to prioritise multiple requests.

Responsibilities

• Greet and welcome guests with a warm personality.
• Provide local recommendations for an excellent stay.
• Deliver first-class service in a busy environment.

Skills

Organisational skills

Customer service

Problem-solving

Teamwork

Job description

Be Yourself – Be a Bold Team Player – Be Leonardo

As a Concierge, you’ll be a face of the hotel, so we want you to bring your warm and friendly personality to work with you every day. Take a deep breath because you’ll be stepping into a busy role! You’ll be the first person to greet and welcome guests into our hotel, using your savvy knowledge to provide guidance and local recommendations for a great stay in the city. As part of a vibrant team, you’ll be delivering first-class service to our guests.

Some of the perks our colleagues enjoy include:

• Special rates on Leonardo Hotel rooms across the UK & Europe: get planning that city break you’ve been dreaming of!
• Company-wide recognition scheme: for being your fabulous self, you could earn vouchers to spend on a wide range of high street shops
• Meals on duty
• Talent referral scheme: earn yourself a bonus for recommending a friend to join us
• We love to get together and celebrate: we regularly host Thank You Week (your hotel could have anything from ice cream trucks to pizza parties) and every year we get dressed up in our fanciest threads to host our Employee Awards Celebration
• The important stuff: access to the Company Pension Scheme, Life Assurance and Wellbeing Support
• Ongoing job-related training programmes with clear paths for progression

If you’re our ideal Concierge, you will:

• Be yourself!
• Take all opportunities to exceed guests’ expectations
• Always have a Plan B in your back pocket to ensure guests have an excellent stay in our city!
• Have a genuine desire to support others in a fast-paced environment
• Be able to organise and prioritise multiple requests at any given time

Why come join us?

We look after our colleagues just as well as we look after our guests. Once you’re part of the team, you’re part of the Leonardo community. In our business, your hard work and pace is valued so it’s our role to keep you at the top of your game as a Hospitality professional! Our “GROWonline” learning portal ensures you develop the knowledge and skills you need, along with regular coaching and training from your manager. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellness webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!

Our Story

Built on decades of hotelier know-how, we operate over 270 hotels across the United Kingdom and Europe. We look after over 55 hotels across the UK & Ireland, and being one of the fastest growing hotel groups, we have plans for major expansion over the next few years’; there’s never been a more exciting time to come join us!