Concierge

Property Management Recruitment Ltd; Greater London; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

4 on, 4 off shifts

Training & development

Ownership of resident experience

Supportive team

Career progression

Modern hospitality platform

Job summary

Property Management Recruitment Ltd is supporting a premium student living operator in London to hire a Day Concierge for a 120-studio community. This resident-facing role focuses on delivering outstanding service, welcoming residents, and supporting day-to-day operations to keep the building running smoothly.

You'll liaise with residents, guests and onsite teams, handle enquiries, check-ins/check-outs, parcels, and events, and take ownership of delivering a first-class resident experience in a

Qualifications

• Experience in hospitality or customer-facing environment.
• Excellent customer service and communication abilities.
• Good IT and administrative skills, with the ability to work independently.

Responsibilities

• Act as the first point of contact for residents and visitors.
• Manage resident enquiries and provide day-to-day support.
• Conduct resident check-ins, check-outs, and property viewings.
• Maintain accurate handovers, records, and operational reports.
• Handle parcels, deliveries, and visitor access.
• Support resident events and community engagement activities.
• Liaise with housekeeping, maintenance and contractors.
• Ensure communal areas are presented to a high standard.
• Resolve issues efficiently and deliver excellent customer service.

Skills

Hospitality experience

Customer service

Communication skills

Proactive

IT skills

Independent worker

Job description

We're supporting a growing student living operator in the search for a customer-focused Day Concierge to join a premium 120-studio residential community in London.

This is a highly visible, resident-facing role where you'll be responsible for delivering an exceptional customer experience, supporting day-to-day operations, and helping create a welcoming and vibrant community. Working closely with residents, guests, and onsite teams, you'll play a key part in ensuring the building runs smoothly while providing a first-class level of service.

This is an opportunity to become the face of a thriving residential community, delivering exceptional service while playing a central role in the day-to-day success of the building. Joining a growing operator with ambitious plans, you'll be part of a team committed to creating an outstanding resident experience.

Key Responsibilities

• Act as the first point of contact for residents and visitors
• Manage resident enquiries and provide day-to-day support
• Conduct resident check-ins, check-outs, and property viewings
• Maintain accurate handovers, records, and operational reports
• Handle parcels, deliveries, and visitor access
• Support resident events and community engagement activities
• Liaise with housekeeping, maintenance, and contractors
• Ensure communal areas are presented to a high standard
• Resolve issues efficiently and deliver excellent customer service

Your Requirements

• Experience in hospitality, hotels, PBSA, Build-to-Rent, property, or another customer-facing environment
• Passion for delivering outstanding customer service
• Confident and professional communicator
• Proactive, organised, and solutions-focused
• Comfortable working independently and taking ownership
• Good IT and administrative skills
• Russian or Ukrainian language skills are beneficial but not essential

What's On Offer

• 4 on, 4 off shift pattern
• Comprehensive training and development
• Genuine opportunity to take ownership of the resident experience
• Supportive team environment
• Long-term progression opportunities as the business grows
• Opportunity to join a modern, hospitality-led student living platform