Concierge

Sanctuary Group; Dereham; On-site; GBP 40,000 - 60,000; Full time

Job summary

Join a forward-thinking organization as a Night Concierge, where your role is vital in supporting vulnerable individuals. This position offers a unique opportunity to make a positive impact on people's lives while developing your own skills in a rewarding environment. With comprehensive training and a commitment to your career goals, you will be part of a team that prioritizes customer care and community support. Enjoy a range of benefits, including generous holiday entitlement and a pension scheme, while working in a diverse and inclusive setting. Be part of something meaningful and apply today!

Benefits

At least 25 days paid holiday

Pension scheme with employer contributions

Online discounts and rewards

Health and well-being plans

Life assurance

Flexible working arrangements

Cycle to Work scheme

Learning and development opportunities

Qualifications

• Experience working under challenging circumstances.
• Ability to develop good relationships with customers.

Responsibilities

• Be the first point of call for customer queries.
• Ensure the security of the service is maintained.
• Handle emergency situations effectively.

Skills

Experience with young people or vulnerable adults

Good communication skills

Ability to use IT systems confidently

Driving licence and access to a vehicle

Job description

Night Concierge

Selwyn House, 70 Norwich Street, Dereham, NR19 1AD

£12.39 per hour

42 hours per week

Sanctuary Supported Living is delighted to be recruiting for a Night Concierge at our Homelessness Service, Selwyn House, Dereham.

At Sanctuary Supported Living, we specialise in delivering a wide range of personalised housing, care, and support services to help people across England to live as independently as possible.

We’re a national organisation, but we’re not-for-profit and we think locally by putting our customers at the heart of what we do. We’re committed to being our best and helping customers to be their best, as we support them on their pathways for independence.

No matter your job – delivering support directly or working in our offices to support our frontline teams – your work makes a difference every day.

And working with us isn’t just another job. It’s rewarding, inspiring, exciting and it provides an opportunity to make a real, positive impact on people’s lives. Plus, we’ll support you in reaching your aspirations and career goals, through comprehensive training and benefits.

The role of Concierge will include:

1. Being a first point of call to receive and direct all customer queries
2. Developing good relationships with customers, helping them develop life skills
3. Handling occasional emergency/challenging situations
4. Going above and beyond to ensure an excellent service is provided to our customers
5. Occasionally organising and running social activities
6. Some health and safety responsibilities e.g. fire safety checks
7. Ensuring the security of the service is maintained
8. Writing and updating customer notes

Skills and experiences:

1. Experience of working with young people or vulnerable adults, people with mental health needs or substance misuse
2. Previous experience working under challenging circumstances
3. Good communication skills
4. Ability to use IT systems confidently
5. Driving licence and access to a vehicle is essential

Are you ready to be your best?

Brilliant work deserves brilliant benefits! As part of our commitment to making Sanctuary Supported Living a great place to work, here are just some of the ways we’ll reward you:

• At least 25 days paid holiday, rising to 30 days after 5 years’ service (plus public holidays) pro rata
• A pension scheme with employer contributions
• A variety of online discounts and rewards from major retailers
• Health and well-being plans
• Life assurance
• Family friendly arrangements, including opportunities for flexible working
• Tax efficient savings through our Cycle to Work scheme
• A wide range of learning and development opportunities

Job Reference: 223078

We are only currently accepting applications from those with the right to work in the UK.

If you are applying internally, don't forget to use your internal careers account to submit your application.

We might get a lot of applications so reserve the right to withdraw this advertisement at any time. Don’t miss out, please apply early.

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.

We work closely with the Home Office in order to prevent illegal working.

An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.

Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.