Concierge (Casual)

Hilton Worldwide, Inc.; Cambridge; On-site; GBP 40,000 - 60,000; Part time

Job summary

Join a leading hospitality team at an award-winning hotel, where your friendly demeanor and passion for guest service will shine. As a Concierge, you'll play a vital role in creating memorable experiences for guests by providing personalized assistance and local insights. Enjoy the flexibility of casual shifts that fit your lifestyle while working in a modern, inclusive environment. This role is perfect for those looking to build relationships and make a positive impact on guests' stays. Embrace the opportunity to be part of a renowned team dedicated to excellence in hospitality.

Benefits

Free Meals

Free Parking

Wage Access

Flexible Shifts

Qualifications

• Friendly and passionate about hospitality.
• Skilled at making instant connections.

Responsibilities

• Provide guests with a warm welcome and local knowledge.
• Assist with recommendations, directions, and reservations.

Skills

Customer Service

Communication Skills

Local Knowledge

Relationship Building

Job description

Job Description - Concierge (Casual) (HOT0BKKC)

Job Number: HOT0BKKC

Work Location

Hilton Cambridge City Centre, 20 Downing Street, Cambridge CB2 3DT

Join Our Team

Welcome to a world of opportunities at the UK’s #1 Great Place to Work 2025, as voted by our team members! Choose a work schedule that fits your lifestyle. As a casual team member, you can select shifts that suit your availability, making it ideal whether you're employed full-time, studying, or seeking extra income.

Benefits

• Hourly Rate: £12.27 per hour
• Wage Access: Instant access and withdrawal of up to 40% of earned wages at no cost
• Additional Hours: Opportunity to work extra shifts when available
• Meals: Free and healthy meals when on duty
• Parking: Free parking (subject to availability)
• Facilities: Modern and inclusive team areas

Role Overview

You will be part of the Concierge team, working directly in the hotel lobby. Your role involves providing guests with a warm welcome, sharing local knowledge, and assisting with recommendations, directions, and reservations for transport, attractions, and restaurants.

Ideal Candidate

If you are friendly, passionate about hospitality, and skilled at making instant connections and building relationships, this could be the perfect job for you!

Key Requirements

• Age: Over 25 years old
• Driving Licence: Full, clean licence held for over 2 years

Why These Requirements?

These criteria ensure compliance with insurance policies, guaranteeing the safety and security of our guests' vehicles.

Our Philosophy

At Hilton, it matters where you stay, but the experience is shaped by our people. Every job contributes to creating unforgettable guest experiences. That’s why at Hilton, Every Job Makes the Stay.

Departments

Guest Services, Operations, and Front Office