Concessions Supervisor

Crystal Palace FC; Greater London; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Complimentary match day ticket

Travel Season Ticket loan

Holiday allowance: 25 Days

Discounts in various gyms through GymF

20% Discount in our Retail Stores

Volunteering Day - 1 Workday off to a支

Job summary

Crystal Palace FC is seeking a proactive Stadium Operations Coordinator to prepare kiosks, bars and fan zones for matchdays and events at Selhurst Park. You will coordinate hub leaders, ensure hygiene standards, manage equipment and assist with issue resolution to guarantee seamless operations.

The role requires experience in catering or events, strong organisational skills and the ability to work across a large multi-unit site. A calm, reliable approach and clear communication are essential.

Qualifications

• Experience in a catering, retail, stadium or events environment.
• Understanding of food safety and health & safety procedures.
• Ability to work across a large multi-unit site and manage multiple demands.
• Strong organisational skills with good attention to detail.
• Experience supervising or supporting operational staff. (desirable)
• Familiarity with EHO expectations, HACCP, or compliance-based work. (desirable)
• Experience coordinating cleaning/porter teams. (desirable)
• Hands-on, reliable and calm under pressure.
• Clear communicator with a practical, problem-solving approach.
• Organised, methodical and consistent.
• Takes pride in maintaining high standards across the stadium.

Responsibilities

• Prepare, set up and complete pre-match readiness checks for all kiosks, bars and fan zone units, ensuring cleanliness, equipment functionality, signage, stock presentation and operational readiness.
• Move between units during matchdays/events to ensure smooth, safe and efficient operations, assisting with issue resolution and supporting end-of-day close-down to leave all areas secure, clean and compliant.
• Ensure Hub Leaders receive all operational information, briefings, schedules, allocations and updates required for each matchday, while reinforcing operational standards and key messages.
• Ensure Hub Leaders have the equipment, disposables and operational support required to run their units effectively, resolving issues relating to staffing, equipment, customer flow and compliance.
• Collect, log and communicate feedback, operational issues and risks raised by Hub Leaders before, during and after events.
• Maintain high standards of hygiene, presentation and housekeeping across all concessions, carrying out routine food safety, health & safety and pest control checks, liaising with contractors where required, and ensuring all kiosks remain audit-ready for EHO, Fire Safety and internal inspections.

Skills

Catering experience

Food safety knowledge

Organisational skills

Communication

Calm under pressure

Staff supervision

Job description

Job Location: Selhurst Park Stadium, SE25 6PU

Contract Type: Full-time

Deadline: Sunday 9th August 2026

Who we are:

We are Crystal Palace Football Club, a Premier League Football Club with more than 160 years of proud history. Spread across three different sites - brand new main offices at Selhurst Park Stadium, our London office, and our Training Ground/Academy, we offer the best atmosphere and culture for our fans and our employees.

We strive for excellence in the workplace with a philosophy of high standards, professionalism, and a strong work ethic from our employees. We are constantly trying to grow, diversify and build with not only our team on the pitch, but also our team in the offices and on the ground.

About this role:

The position ensures all concourse kiosks, fan zones and public catering units are prepared, clean, compliant and ready for matchdays and events. The role focuses on operational readiness, compliance, porter coordination, Hub Leader support, and ensuring smooth matchday execution across the stadium.

Responsibilities:

• Prepare, set up and complete pre-match readiness checks for all kiosks, bars and fan zone units, ensuring cleanliness, equipment functionality, signage, stock presentation and operational readiness.
• Move between units during matchdays/events to ensure smooth, safe and efficient operations, assisting with issue resolution and supporting end-of-day close-down to leave all areas secure, clean and compliant.
• Ensure Hub Leaders receive all operational information, briefings, schedules, allocations and updates required for each matchday, while reinforcing operational standards and key messages.
• Ensure Hub Leaders have the equipment, disposables and operational support required to run their units effectively, resolving issues relating to staffing, equipment, customer flow and compliance.
• Collect, log and communicate feedback, operational issues and risks raised by Hub Leaders before, during and after events.
• Maintain high standards of hygiene, presentation and housekeeping across all concessions, carrying out routine food safety, health & safety and pest control checks, liaising with contractors where required, and ensuring all kiosks remain audit-ready for EHO, Fire Safety and internal inspections.
• Document and maintain licensing records, including refusals and ID checks.
• Coordinate porter activities to ensure kiosks and work areas are cleaned to the required standard before, during and after events, including waste removal, floor cleanliness and general housekeeping.
• Provide clear communication between kiosks, Hub Leaders and the management team, reporting maintenance issues, equipment faults, health & safety concerns and recurring operational risks requiring management action.
• Complete and maintain operational checklists, compliance documentation and post-event reports.
• Support equipment and stock organisation by communicating operational requirements without undertaking stock control duties.
• Other duties and responsibilities as required by line manager.
• Upholding and promoting the Club’s policies and procedures, including Health and Safety, Safeguarding and Equal Opportunities policies and procedures.

Experience, Skills and Qualifications:

• Experience in a catering, retail, stadium or events environment.
• Understanding of food safety and health & safety procedures.
• Ability to work across a large multi-unit site and manage multiple demands.
• Strong organisational skills with good attention to detail.
• Experience supervising or supporting operational staff. (desirable)
• Familiarity with EHO expectations, HACCP, or compliance-based work. (desirable)
• Experience coordinating cleaning/porter teams. (desirable)
• Hands-on, reliable and calm under pressure.
• Clear communicator with a practical, problem-solving approach.
• Organised, methodical and consistent.
• Takes pride in maintaining high standards across the stadium.

Benefits:

• Complimentary match day ticket
• Reward and Discount Scheme through our Tech Scheme and Simple Health app
• Health and Wellbeing benefit scheme
• 20% Discount in our Retail Stores
• Discounts in various gyms through GymFlex
• Volunteering Day - 1 Workday off to support a charity of your choice.
• Travel Season Ticket loan
• Holiday allowance: 25 Days

Our commitment to Equality

At Crystal Palace Football Club, Equality, Diversity & Inclusion is spirited and continues to grow due to the working environment, which makes all staff feel appreciated and welcomed.

Crystal Palace Football Club do this by encouraging good relations and practices towards different groups and are committed to promoting employment opportunities that celebrate diversity.

We are committed to attracting, recruiting, and retaining the most talented candidates and the club intends to ensure that everyone who wishes to engage with the club, whether as matchday fans, staff, players, board members, participants in Foundation programmes and any other person engaged with the club's activities, has a real and equal opportunity to do so.

Reasonable Adjustment

We are proud to be a Disability Confident Employer. We guarantee an interview to all disabled applicants who meet the essential criteria for the role, ensuring equitable opportunities for everyone.

If you require disability-related adjustments during the recruitment process, please contact [e-mail] (DLO inbox is for disability-related queries only, if you wish to gain further information regarding this vacancy, please contact [e-mail]). We are here to help you through the whole recruitment process including trying to apply for a vacancy, getting in touch with us through the process, and/or helping with access in case you are required to come in for an interview.

Safeguarding

Crystal Palace Football Club is committed to safeguarding and ensuring the welfare and protection of children and vulnerable people and expects all staff to share this commitment. As such, the post holder will be required to undergo any relevant security checks, including a comprehensive background check, Enhanced Disclosure and Barring Service (DBS) to ensure the safety and protection of children and vulnerable individuals.