Computer Repair & Sales Senior Technician

Minko’s Macs Lewisham; London; On-site; Confidential; Full time

Job summary

Join a leading Apple Mac specialist in London as a Computer Repair & Sales Senior Technician. In this dynamic role, you'll leverage your extensive knowledge of Apple hardware and software to lead a technical team, ensuring high-quality repairs and exceptional customer service. You'll train junior technicians, develop efficient repair processes, and manage inventory while creating engaging social media content. This is an exciting opportunity to grow your career in a supportive environment that values continuous learning and development. If you're passionate about technology and ready to make an impact, we want to hear from you!

Benefits

Hands-on training from industry professionals

Continuous learning opportunities

Friendly work environment

Performance incentives

Qualifications

• 10+ years of experience in computer repair, ideally in a senior role.
• Extensive knowledge of Apple devices and troubleshooting.

Responsibilities

• Develop and implement repair procedures to optimize workflow.
• Train and mentor junior technicians for their growth.

Skills

Apple hardware knowledge

Apple software knowledge

Leadership skills

Customer service skills

Technical support experience

Communication skills

Troubleshooting methodologies

Education

Undergraduate Degree related to Computing

A Levels (Maths, Computer Science, Science, Media)

GCSEs (Computer Science, Media)

Job description

Computer Repair & Sales Senior Technician

Are you passionate about the ever-evolving world of technology and eager to develop your career in the Computing industry? We're seeking a motivated and enthusiastic individual to join our team as a Computer Repair & Sales Technician.

About Us: Minko’s Macs is a leading Apple Mac Computer specialist and retail company located in London. We are a friendly and knowledgeable team captivated with all things Apple. We take pride in exceeding customer expectations with expert repairs and solutions; this is further reflected as we were awarded the notable title of Best Computer Repair Company in London and South East England [Prestige Awards].

Position Overview: As a Computer Repair & Sales Senior Technician, this senior role offers the opportunity to leverage your in-depth knowledge of Apple hardware and software. You will lead the technical team in diagnosing and resolving intricate issues across Apple devices, ensuring efficient and high-quality repairs.

Tasks

Responsibilities:

• Develop and implement efficient repair procedures to optimise workflow and success rates.
• Train and mentor junior technicians, cultivating their technical growth.
• Provide exceptional technical support and guidance to customers.
• Oversee inventory management and maintain a clean, organised work environment.
• Curate captivating social media content for the company.

Requirements

Requirements:

• Minimum 10 years of experience in computer repair (succeeding in a similar senior role would be beneficial).
• Extensive knowledge of Apple hardware, software, and troubleshooting methodologies.
• Strong leadership skills with the ability to motivate, guide, and develop a team.
• Exceptional communication and interpersonal skills to build trust with customers and colleagues.
• Minimum of 3 years of experience in computer repair (preferably).
• Minimum of 3 years of customer service experience in a technical support role (preferably).
• Minimum of 3 years of experience with motherboard/component repairs (preferably).
• Confident spoken and written English.
• Candidates must be willing to travel between branch locations at times.

Education:

• Undergraduate Degree (or equivalent) 2:1 Minimum related to Computing (or similar).
• Minimum 3 A Levels (or equivalent) A-C [Maths, Computer Science, Science, Media; preferably].
• Minimum 5 GCSEs (or equivalent) 9-4 [Computer Science, Media; preferably].

Benefits

Benefits:

• Hands-on training and mentorship from industry professionals with 10+ years of experience.
• Continuous learning and development opportunities to enhance your technical skills.
• Friendly and supportive work environment.
• Performance Incentives.

If you're ready to launch your career in Computing, we want to hear from you! Apply now to join our team and embark on an exciting journey in the world of technology.

Send your CV and cover letter to us today; we look forward to hearing from you!