Computer Repair & Sales Senior Technician

Minko’s Macs Lewisham; London; On-site; Confidential; Full time

Job summary

An established industry player in the computing field is seeking a passionate Computer Repair & Sales Senior Technician. This role offers the chance to lead a technical team, leveraging your expertise in Apple hardware and software to diagnose and resolve complex issues. With a commitment to exceptional customer service, you will train junior technicians and create engaging content for social media. Join a friendly and supportive environment that values continuous learning and development, and embark on an exciting career in technology.

Benefits

Hands-on training

Continuous learning opportunities

Performance incentives

Supportive work environment

Qualifications

• 3+ years of experience in computer repair, preferably in a senior role.
• Strong knowledge of Apple hardware and software troubleshooting.

Responsibilities

• Develop efficient repair procedures to optimize workflow.
• Train and mentor junior technicians in technical skills.
• Provide exceptional technical support to customers.

Skills

Apple hardware knowledge

Apple software troubleshooting

Leadership skills

Communication skills

Customer service

Education

Undergraduate Degree in Computing

A Levels including Maths and Computer Science

GCSEs including Computer Science

Job description

Computer Repair & Sales Senior Technician

Are you passionate about the ever-evolving world of technology and eager to develop your career in the computing industry? We're seeking a motivated and enthusiastic individual to join our team as a Computer Repair & Sales Technician.

About Us: Minko’s Macs is a leading Apple Mac computer specialist and retail company located in London. We are a friendly and knowledgeable team passionate about all things Apple. We take pride in exceeding customer expectations with expert repairs and solutions; this is reflected in our award as the Best Computer Repair Company in London and South East England [Prestige Awards].

Position Overview: As a senior Computer Repair & Sales Technician, this role offers the opportunity to leverage your in-depth knowledge of Apple hardware and software. You will lead the technical team in diagnosing and resolving complex issues across Apple devices, ensuring efficient and high-quality repairs.

Tasks

Responsibilities:

• Develop and implement efficient repair procedures to optimise workflow and success rates.
• Train and mentor junior technicians, fostering their technical growth.
• Provide exceptional technical support and guidance to customers.
• Oversee inventory management and maintain a clean, organised work environment.
• Create engaging social media content for the company.

Requirements

Essential:

• Minimum 3 years of experience in computer repair, preferably in a senior role.
• Extensive knowledge of Apple hardware, software, and troubleshooting methodologies.
• Strong leadership skills to motivate, guide, and develop a team.
• Excellent communication and interpersonal skills to build trust with customers and colleagues.
• Confident spoken and written English.
• Willingness to travel between branch locations as needed.

Educational Qualifications:

• Undergraduate Degree (or equivalent) in Computing or a related field, with a minimum of 2:1.
• At least 3 A Levels (or equivalent), including Maths, Computer Science, Science, or Media.
• Minimum 5 GCSEs (or equivalent) with grades 9-4, including Computer Science or Media (preferably).

Benefits

What We Offer:

• Hands-on training and mentorship from industry professionals with over 10 years of experience.
• Continuous learning and development opportunities to enhance your technical skills.
• A friendly and supportive work environment.
• Performance incentives.

If you're ready to launch your career in computing, we want to hear from you! Apply now to join our team and embark on an exciting journey in the world of technology.

Send your CV and cover letter today; we look forward to hearing from you!