Complimentary Breakfast Attendant

Highgate; Woodbridge; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading hospitality management company is seeking a Breakfast Attendant to provide exceptional service in the complimentary breakfast area. Responsibilities include maintaining cleanliness, serving guests, and ensuring a high standard of service. Ideal candidates will have strong communication skills and a positive attitude, with flexibility to work varied shifts.

Qualifications

• Willing to work varied schedules, including evenings and weekends.
• Legal age to serve alcohol and obtain Food Handlers card.
• Calmness under stress and professionalism.

Responsibilities

• Provide exceptional service in the hotel's breakfast area.
• Maintain cleanliness and organization of service areas.
• Produce high-quality drinks and support food service.

Skills

Attention to detail

Effective communication

Positive attitude

Basic math skills

Education

High School diploma or equivalent

Job description

Compensation Type

Hourly

Highgate Hotels

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. It is a dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco, and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. The company's portfolio of global properties represents an asset value exceeding $20 billion and generates over $5 billion in revenue. Highgate provides expert guidance through all stages of the hospitality property cycle, from planning and development to recapitalization or disposition. It also develops bespoke hotel brands and utilizes industry-leading proprietary revenue management tools to optimize performance and asset value. With an experienced executive team, Highgate is a trusted partner for top ownership groups and major hotel brands. The company maintains offices in London, New York, Dallas, and Seattle.

Location

Residence Inn Potomac Mills

14301 Crossing Place, Woodbridge, VA 22192

Overview

The Breakfast Attendant is responsible for providing exceptional service to guests in an efficient and courteous manner within the hotel's complimentary breakfast area.

Responsibilities

1. Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
2. Maintain a high standard of personal appearance and grooming, including proper uniform and name tag.
3. Greet and seat guests promptly.
4. Ensure quality control of menus regarding cleanliness and appearance.
5. Clear, clean, and reset tables and hotel spaces as per requests or instructions.
6. Keep service areas stocked, organized, clean, and neat; complete side work each shift.
7. Accommodate guest special requests and offer alternatives when needed.
8. Communicate with departments regarding in-house VIPs.
9. Support beverage and food service, including washing dishes, restocking, sweeping, mopping, and trash disposal.
10. Know standards for room service orders.
11. Have thorough knowledge of menus and specials.
12. Perform cashiering functions and end-of-shift paperwork.
13. Follow opening and closing procedures and station rotations.
14. Answer questions about the hotel, local attractions, and services.
15. Perform additional duties or attend meetings as needed.
16. Produce high-quality drinks, including specialty coffee, tea, cocktails, and other beverages.

Qualifications

• Attention to detail, speed, and accuracy in job performance.
• High School diploma or equivalent preferred.
• Willing to work varied schedules, including evenings, nights, weekends, and holidays.
• Legal age to serve alcohol and pass responsible serving training (e.g., TIPs).
• Ability to obtain Food Handlers card as required.
• Quick and accurate decision-making skills.
• Calmness under stress and professionalism.
• Understanding of hotel products and guest services.
• Effective communication skills with guests and team members.
• Positive attitude and service orientation.
• Basic knowledge of food and beverage standards, guest relations, and etiquette.
• Basic math skills for operations.
• Ability to read, comprehend, and write simple instructions and communications.
• Patience, tact, diplomacy in customer and staff interactions.
• Willingness to learn, support team members, and respond positively to guests and colleagues.