Compliance & Technical Scheduling Manager

Bupa; City of Westminster; On-site; GBP 40,000 - 65,000; Full time

Benefits offered by this job

Annual leave accrual

Staff canteen and coffee shop

Discounted Bupa health products

Nest pension scheme

Job summary

Bupa UK is seeking a facilities management professional to operationally support Cromwell Hospital and High Street Kensington offices. You will oversee Hard FM maintenance, ensure compliance with SOPs, and deputise for the Building Services Manager to maintain service quality.

Key responsibilities include managing the Estates administration team, reporting, and coordinating with contractors to meet SLAs and KPIs, while driving continuous improvement in patient and staff services.

Qualifications

• Level 3 or HND in related Mechanical and Electrical Discipline.
• IWFM Diploma Level 4 or above is desirable.
• Membership to IMechE, IWFM or RICS would be preferable.
• IOSH Managing Safely and be willing to work toward a NEBOSH General Certificate.
• Experience in PPM delivery in a similar sized/complex organisation and knowledge of service standards for first-class customer satisfaction.
• Experience supporting development/implementation of Hard FM services reflecting stakeholder needs.
• Experience of procurement of Hard FM services using best-practice (risk transfer, output specs, KPIs).
• Understanding and knowledge of performance measurement in Hard FM services.

Responsibilities

• Provide operational line management to the Cromwell Hospital Estates administration team.
• Monitor and manage the upload of Compliance reports to C365 ensuring accuracy and consistency across all Hard FM service lines.
• Ensure adherence to the Cromwell Hospital Hard FM SOPs within planned and reactive maintenance regimes.
• Deputise for the Building Services Manager and support regular audits, measurement and reporting of contracted services.
• Engage in regular service reviews with Hard FM suppliers to align with contract SLAs and KPIs.
• Provide operational input to complement tactical management of Hard FM providers.

Skills

Tendering & quotations

Budget management

Analytical problem solving

Interpersonal & communication

MS Office proficiency

Leadership & team motivation

Customer relationship management

Compliance knowledge

Education

Level 3 / HND (Mechanical & Electrical)

IWFM Diploma Level 4+

Professional memberships (IMechE/IWFM/RICS)

IOSH Managing Safely (or willingness to complete NEBOSH)

Tools

C365

Job description

Working in our UK support functions you'll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you'll have an opportunity to do work that matters. Making a difference to the lives of our customers each day. You'll help us make health happen by: Operationally support the Cromwell Hospital Estates senior management team and engineering team to ensure the consistent and effective operational delivery of HFM Planned and Reactive services, across the Cromwell Hospital and High Street Kensington Offices. . Provide operational line management to the Cromwell Hospital Estates administration team. Monitor and manage the upload of Compliance reports to C365 ensuring accuracy and consistency across all Hard FM service lines. To provide regular reporting and escalation to ensure all respective compliance tasks and remedial actions are tracked and concluded in a timely manner. Gain full knowledge of the Cromwell Hospital's Hard FM services Standard Operating Procedures to be able to ensure adherence and compliance of them within the planned and reactive maintenance regimes of the Hard FM specialist suppliers. Deputise for the Building Services Manager where required and support in ensuring the regular auditing, measurement and reporting of the Hard FM contracted services. In order to ensure that services are delivered in line with the contract SLA's and KPI's, taking appropriate action to correct service line failures as they occur. In support to the Building Services Manager, engage in a suite of regular service reviews meetings across the Hard FM specialist suppliers. Provide regular operational input, which should complement, but not duplicate, the tactical management role of the Hard FM specialist services providers

Experience

• You will have a Level 3 or HND in related Mechanical and Electrical Discipline
• IWFM Diploma Level 4 or above is desirable.
• Membership to IMechE, IWFM or RICS would be preferable.
• IOSH Managing Safely and be willing to work toward a NEBOSH General Certificate
• You will be experienced in PPM delivery in a similar sized / complex organisation and have experience of service standards and how to delivery first class customer satisfaction.
• Experience of supporting the development and implementation of Hard FM specialist services that that reflects the needs of stakeholders.
• Experience of negotiation and the procurement of Hard FM specialist services based upon Facilities Management best practice principles including risk transfer, use of output specifications and key performance indicators.
• Understanding and knowledge of performance measurement techniques within the current Hard FM specialist services market
• Experience of management of Hard FM services and experience of developing strategies for the effective maintenance of built and installed assets.
• Knowledge of the current trends and thinking within the Hard FM specialist services market and demonstration of an ability to apply such trends in an operational setting.

Knowledge & Skills

• You will have experience of procedures relating to tendering and quotation levels.
• You will have experience of managing budgets to meet financial targets.
• Strong analytical skills where you can solve problems and implement change.
• You will need to have strong interpersonal and communication skills.
• Good IT skills in all areas of Microsoft Office and can demonstrate keyboard skills in terms of speed and accuracy.
• Ability to lead and motivate a diverse workforce to deliver highest standards of service.
• Experience of managing customer relationships within organisations

• Good working knowledge of standards and Compliance legislation as applicable to the Facilities Management market

  We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to \"Be you at Bupa\", we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences. Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them. At Bupa we strive to ensure all our of customers, patients and staff are safe. All employees have a duty to ensure that safeguarding children, young people and adults at risk is prioritised and acted on appropriately

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits. Joining Bupa in this role you will receive the following benefits and more:

Benefits

• Annual leave accrual paid every time you work
• Subsidised staff canteen and coffee shop led by expert caterers.
• Access to preferential rates on Bupa products, such as health assessments, menopause plan and some dental practices
• Inclusion in the NEST government pension scheme