Compliance Scheduler

Hollybank Trustees Ltd; Watford; On-site; GBP 29,000 - 36,000; Full time

Benefits offered by this job

Pension up to 11%

Job summary

Chime Housing in Watford is seeking a Compliance Scheduler to join its Gas team and help ensure homes and communal spaces are safe and compliant with statutory obligations.

You will schedule safety inspections, maintain accurate records across housing and document management systems, and support colleagues, contractors and customers to complete compliance checks on time. The role blends office work with field coordination in a flexible, team-based environment.

Qualifications

• Experience scheduling appointments and coordinating works in housing or compliance.
• Strong organisational skills with attention to detail.
• Understanding landlord health and safety compliance and data protection.
• Proficient with Microsoft Office and able to learn housing systems.

Responsibilities

• Schedule statutory and cyclical compliance inspections and follow-on works across gas, electrical, fire safety, water hygiene, asbestos and lifts.
• Coordinate appointments with customers, colleagues and contractors and resolve access issues.
• Maintain accurate compliance records and upload certificates and reports promptly.
• Monitor work queues and escalate risks or non-compliance concerns.
• Support completion of compliance trackers and audit information.
• Identify process improvements and support updates to working practices.

Skills

Scheduling

Administrative support

Customer service

MS Office

Housing compliance

Education

GCSE English & Maths

Tools

Housing management systems

Document management systems

Job description

Location: On site / Watford, UK
job type: Permanent / Full-time
Sector and subsector: Housing | Housing Association
AnnualFixed salary:£ 32548.00

Compliance Scheduler

Chime Housing

Salary: £32,548 – 37 hours per week

The Vacancy

At Chime Housing, we provide vital services that help people to live better lives. We’re looking for a Compliance Scheduler to join our Gas team and help us keep our homes and communal spaces safe, well maintained and compliant with our statutory and regulatory obligations.

Introduction to the role

You’ll play a key role in coordinating property safety programmes, arranging appointments, maintaining accurate records and supporting colleagues, contractors and customers to make sure compliance checks are completed on time.

To support the delivery of Chime Housing’s property compliance programmes by scheduling safety inspections, maintaining accurate compliance records, coordinating follow-on actions and helping ensure customers’ homes remain safe and compliant.

What’s the role?

Key Accountabilities:

• Schedule and coordinate statutory and cyclical compliance inspections, servicing and follow-on works across areas such as gas, electrical, fire safety, water hygiene, asbestos and lifts.
• Liaise with customers, colleagues and contractors to arrange appointments, resolve access issues and support a positive customer experience.
• Maintain accurate records across housing, compliance and document management systems, ensuring certificates, reports, notes and updates are uploaded promptly and correctly.
• Monitor work queues, overdue actions and exception reports, escalating risks or non-compliance concerns in a timely way.
• Support the completion of compliance trackers, performance reports and audit information, helping the team demonstrate a clear and accurate compliance position.
• Contribute to continuous improvement by identifying process issues, sharing learning and supporting updates to working practices where needed.

What are we looking for?

• Experience: Experience of scheduling appointments, coordinating works or providing administrative support in a property, repairs, compliance, housing or customer service environment.
• Knowledge: Understanding of the importance of landlord health and safety compliance, accurate record keeping, data protection and customer-focused service delivery.
• Skills & Abilities: Strong organisational skills, attention to detail, confident communication skills and the ability to manage competing priorities and deadlines.
• Systems: Confident using Microsoft Office and able to learn housing, compliance and document management systems quickly.
• Qualifications: Good standard of literacy and numeracy, with GCSE English and Maths or equivalent desirable.
• Experience working in social housing, property compliance, repairs planning or contractor management.
• Awareness of key compliance areas such as gas safety, electrical safety, fire safety, water hygiene, asbestos and lift servicing.
• Experience using housing management, asset management, compliance or document management systems.
• Employer pension contribution of up to 11%

How we work

We embrace agile working — blending time in our communities, shared spaces, and remote working. With digital technology at the heart of our approach, we empower teams and individuals to work flexibly.

(Please note we reserve the right to close the vacancy early if we receive a large response.)