Compliance & Quality Auditor

Time Recruitment Solutions Limited; Manchester; Hybrid; GBP 47,000 - 63,000; Full time

Benefits offered by this job

Hybrid working

Flexible hours

Modern Manchester offices

Training & development

Career progression

Job summary

Time Recruitment Solutions Limited is seeking an Internal Compliance & Quality Auditor in Manchester City Centre. The role involves auditing legal files to ensure compliance with internal procedures and regulatory standards, while driving quality improvements across the business.

You will work with managers to promote best practices, deliver constructive feedback, and help maintain client care standards in a supportive, progressive environment. Hybrid working is available after training.

Qualifications

• Experience in legal compliance and quality assurance roles.
• Strong understanding of SRA regulations and regulatory expectations.
• Ability to identify risks and deliver constructive feedback.
• Analytical, detail-oriented with excellent communication.

Responsibilities

• Audit legal case files for compliance and quality.
• Provide feedback to managers to improve standards.
• Identify omissions, errors and non-compliance, document and escalate.
• Produce clear, actionable audit reports.

Skills

Legal compliance

Quality assurance

Risk management

Audit

Client care

Job description

Internal Compliance & Quality Auditor

Manchester City Centre | Hybrid Working | Flexible Hours

Competitive Salary + Benefits

Time Recruitment Solutions are proud to be working as a preferred recruitment partner for a growing Manchester-based legal business seeking an experienced Internal Compliance & Quality Auditor to join their Quality Assurance team.

This is an excellent opportunity for a legal professional with experience in quality assurance, file auditing, compliance, supervision, or legal operations who is passionate about maintaining high standards, reducing risk, and driving continuous improvement.

Working within a supportive and progressive environment, you'll play a key role in ensuring legal files meet regulatory requirements, company procedures, and client care standards, while helping to improve overall service delivery across the business.

The Role

As an Internal Compliance & Quality Auditor, you will be responsible for auditing legal case files, identifying areas of risk, and providing constructive feedback that supports both compliance and operational excellence.

You will work closely with managers and department leaders to promote best practice, improve quality standards, and contribute towards a culture of continuous improvement.

Key Responsibilities

• Conduct regular audits of legal files to assess compliance, quality, and adherence to internal procedures.
• Review client care standards and identify instances where service falls below expected levels.
• Identify omissions, errors, risks, and areas of non-compliance, ensuring these are appropriately documented and escalated.
• Produce clear, objective, and actionable audit reports.
• Provide constructive feedback and recommendations to management teams.
• Monitor recurring themes, trends, and areas for improvement across departments.
• Support the development and enhancement of quality assurance processes and procedures.
• Maintain accurate audit records and compliance documentation.
• Promote a culture of compliance, accountability, and continuous improvement.
• Assist the wider Quality Assurance team in achieving departmental objectives.

About You

We are keen to speak with candidates who have:

• Previous experience within a legal environment in a Compliance, Quality Assurance, Supervisory, Team Leader, Audit, or File Review capacity.
• A strong understanding of legal file management, compliance standards, risk management, and client care obligations.
• Good knowledge of SRA regulations and regulatory expectations.
• The confidence to challenge poor practice, identify risks, and deliver constructive feedback.
• Strong analytical and investigative skills with exceptional attention to detail.
• Excellent written and verbal communication skills.
• The ability to analyse trends and recommend practical solutions.
• A proactive mindset with a genuine passion for maintaining quality standards and improving processes.

What's on Offer?

• Hybrid working arrangement following training.
• Flexible working hours.
• Modern Manchester City Centre offices with excellent transport links.
• Supportive and collaborative working environment.
• Ongoing training and professional development opportunities.
• Opportunity to influence quality standards and business improvement initiatives.
• Clear long-term career progression pathways.