Compliance Officer (Resident Services)

Havering; Romford; On-site; GBP 34,000 - 38,000; Full time

Job summary

An established industry player is seeking a dedicated individual to join their Resident Services Team. This role focuses on empowering tenants to maintain their independence and quality of life through effective housing management and support. Responsibilities include advocating for residents, addressing issues like hoarding and tenancy management, and collaborating with various agencies to ensure a safe and well-maintained living environment. If you are passionate about making a positive impact in your community and possess strong communication skills, this opportunity is perfect for you. Join a team that values diversity and is committed to safeguarding the welfare of all residents.

Qualifications

• Experience in housing management and working with vulnerable populations.
• Ability to collaborate with various stakeholders and enforce tenancy terms.

Responsibilities

• Support residents in maintaining their homes and quality of life.
• Collaborate with police and council services to resolve anti-social behaviour.
• Provide advice on hoarding and storage issues.

Skills

Housing Management

Advocacy

Support for Vulnerable Residents

Communication Skills

Problem Solving

Education

Full UK Manual Driving License

Job description

Job Description

Grade 5 - £34,416 - £37,536 pa

The Resident Services Team is responsible for assisting tenants to sustain their tenancies and encourage their independence, quality of life, safeguarding, and health and well-being. This includes issues such as housing, welfare rights, personal finance, hoarding, tenancy management, mediation, life skills, and promoting personal independence.

To provide a high-quality housing management compliance service, dealing with fire risk assessments, clutter, unauthorised items in communal areas and storage areas (including utility and other in-take cupboards) within Havering Council's social housing stock. To act as an advocate and champion for the borough.

Key Responsibilities

1. Support residents in maintaining their homes and quality of life.
2. Provide advice and support on issues including hoarding, storage within the stock, and mobility scooter storage.
3. Serve as the principal point of contact to ensure the environment and condition of estates are high quality and well maintained.
4. Develop strong links with other council departments to provide solutions such as access, fire risk elimination, hoarding management, and support for vulnerable residents. Take action as necessary in line with tenancy terms, leases, or legal remedies.
5. Respond to Members' enquiries, service requests, demands, and complaints.
6. Collaborate with police, London Fire Brigade, statutory partners, council services, external partners, and enforcement agencies to prevent and resolve anti-social behaviour, nuisance, and environmental issues.
7. Enforce breaches as deemed necessary.

You must hold a full UK manual driving license.

Please view the Job Profile here.

For an informal discussion about the post, please contact [e-mail].

The closing date for applications is 8th May 2025. Interest may be high, and the vacancy may close early.

You will be notified if your application is successful. Interview date to be confirmed.

For assistance with your online application, contact the Recruitment Helpdesk at 01708 432770.

Additional Information

We encourage everyone to apply for jobs with Havering. Applications are considered on merit, regardless of age, disability, ethnicity, faith, gender identity, or sexual orientation. Our residents and employees come from diverse backgrounds. Find out what it means to Choose Havering.

The London Borough of Havering is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. If the role involves working with these groups, a DBS check may be required.

Please attach a supporting statement (max 2 A4 pages) explaining how you meet the criteria. Ensure all personal information is removed from uploaded documents, as we practice anonymised recruitment.

About Us

Havering offers excellent transport links into central London, extensive regeneration, and abundant green spaces. It is a hub for startups, expanding businesses, and industries such as construction, logistics, engineering, and manufacturing. Discover why you should work for Havering Council.