Compliance Officer (Resident Services)

Havering Music School; Romford; On-site; GBP 34,000 - 38,000; Full time

Job summary

An established industry player is seeking a dedicated housing management professional to join their Resident Services Team. This role is crucial in assisting tenants to maintain their tenancies while promoting independence and enhancing their quality of life. You will provide high-quality compliance services, manage fire risk assessments, and advocate for residents within the community. With a focus on collaboration, you will work closely with various departments and agencies to tackle issues such as anti-social behavior and environmental concerns. If you have a passion for community support and a commitment to safeguarding vulnerable groups, this opportunity is perfect for you.

Qualifications

• Experience in housing management and compliance services.
• Strong interpersonal skills to support residents effectively.

Responsibilities

• Support residents in sustaining their homes and quality of life.
• Collaborate with various agencies to resolve community issues.

Skills

Housing Management

Advocacy

Fire Risk Assessment

Community Engagement

Problem Solving

Education

Relevant Degree or Qualification

Job description

Grade 5 - £34,416 - £37,536 per annum

The Resident Services Team is responsible for assisting tenants to sustain their tenancies, encouraging independence, and promoting their quality of life, safeguarding, health, and well-being. The team handles a wide range of issues including housing, welfare rights, personal finance, hoarding, tenancy management, mediation, life skills, and personal independence.

The role involves providing a high-quality housing management compliance service, dealing with fire risk assessments, clutter, unauthorised items in communal and storage areas (including utility and intake cupboards) within Havering Council’s social housing stock. The post also involves acting as an advocate and champion for the borough.

Key Responsibilities:

1. Support residents in sustaining their homes and maintaining quality of life.
2. Provide advice and support on issues such as hoarding, storage in the stock, and mobility scooter storage.
3. Act as the principal point of contact to ensure the environment and condition of estates are high quality and well maintained.
4. Develop strong links with other council departments to provide solutions, including access, fire risk mitigation, hoarding management, and supporting vulnerable residents. Take action in line with tenancy terms, leases, or legal remedies where relevant.
5. Respond to Member Enquiries, service requests, demands, and complaints as directed.
6. Collaborate with police, London Fire Brigade, statutory partners, council services, external partners, and enforcement agencies to prevent and resolve anti-social behaviour, nuisance, and environmental issues.
7. Enforce breaches as deemed necessary.

You must have a full UK manual driving license.

Please view the Job Profile.

For an informal discussion about the post, please contact [e-mail].

The closing date for applications is 8th May 2025. Interest may be high, and we reserve the right to close the vacancy early.

You will be notified if your application is successful. The interview date will be confirmed later.

For assistance with your online application, contact the Recruitment Helpdesk at 01708 432770.

Additional Information

We encourage everyone to apply to Havering. Applications are considered on merit regardless of age, disability, ethnicity, faith, gender identity, or sexual orientation. Our residents and employees come from diverse backgrounds. Find out what it means to Choose Havering.

The London Borough of Havering is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. If your role involves working with these groups, a DBS check may be required.

Please attach a supporting statement (no more than two A4 pages) explaining how you meet the criteria for this role.

We practice anonymised recruitment. Please remove all personal information from uploaded documents.