Compliance Officer

SNG (Sovereign Network Group); Wembley; On-site; GBP 32,000 - 38,000; Full time

Benefits offered by this job

25 days holiday

Holiday buy/sell

Wellbeing days

Pension 12% life cover

Job summary

Sovereign Network Group in Wembley is seeking a Compliance Officer from The Hive to deliver a servicing programme ensuring statutory compliance and KPIs are met. You will coordinate access with customers and internal stakeholders, and manage legal action processes if required.

The role leads on compliance data management, contractor programme delivery, and monthly KPI reporting, with a focus on mitigating risks and maintaining high standards across the heating & ventilation portfolio.

Qualifications

• Excellent IT skills across core programmes and applications.
• Strong administrative skills to manage a diverse workload.
• Ability to meet deadlines and plan multiple activities.
• Attention to detail and accuracy in information.
• Strong customer focus.

Responsibilities

• Lead on managing the compliance database to keep data accurate and up to date.
• Act as operational lead for compliance programmes with contractors.
• Lead on communications strategy with customers, catering for vulnerabilities.
• Manage escalation procedures and support the Legal team during proceedings.
• Quality assure compliance certification against regulatory standards.
• Attend monthly operational meetings with contractors.
• Maintain asset registers and update servicing programmes.
• Coordinate with contractors to forecast programmes and resources.
• Coordinate customer access via phone, text and written communications.
• Provide monthly KPI reports with backing data for compliance reporting.
• Identify risk in programming and delivery and implement mitigations.

Skills

Excellent IT skills

Administrative skills

Deadline-oriented

Attention to detail

Customer focus

Job description

Salary:

£32,130.00 - £38,000.00 Per year

We are looking for a Compliance Officer based from The Hive, Wembley to join our Heating & Ventilation Team to deliver an effective servicing programme to ensure statutory compliance and contractual key performance indicators are met. Assist with coordinating access with customers and internal stakeholders, and managing legal action processes, if required.

Key Accountabilities:

• Lead on the management of the compliance database, ensuring the data held is accurate and up to date.
• Act as operational lead for the delivery of compliance programmes, ensuring that contractors are delivering as per the terms of their contracts and that SNG procedures and processes are being adhered to.
• Lead on implementation of communication strategy with customer, ensuring vulnerabilities and specialist needs are catered for.
• Manage the escalation access procedures associated with compliance programmes, lead on initiating legal action and support Legal team throughout this process.
• Conduct quality assurance of compliance certification through desktop analysis, ensuring it meets relevant legislative requirements and industry standards.
• Attend and partake in monthly operational meetings held with the contractors.
• Manage the asset registers and access arrangements, ensuring new buildings and assets are captured and added to servicing and maintenance programmes.
• Liaise with the contractor to ensure their programmes are accurately forecasted and resourced, ensuring contractors demonstrate appropriate levels of competency.
• Proactively assist with coordinating access needed by customers, including contacting customers via different communication methods - phone, text, and produce when required written communication.
• Provide monthly key performance indicator reports, including providing the backing data, to support the compliance reported.
• Identify and evaluate risks relating to programming and delivery, ensuring these are captured and escalated as appropriate, taking the lead on introducing mitigation and lessons learnt.
• Produce information pack and share accordingly with internal stakeholders to enable legal proceedings, and support accordingly with any associated information needed.
• Support the service Contracts Manager to provide administrative assistance with reports and compliance data as required.
• Obtain all associated information required relating to service failures, including non-compliance and complaints.
• Record feedback and support the collation of resident satisfaction data post-completion.
• Help ensure that works are delivered in line with relevant standards and specifications.

General

• Role model SNG’s values and behaviours, fostering an environment of trust, transparency, inclusion, and employee wellbeing.
• Demonstrate everyone safe and well everywhere, every day by making health and safety a primary consideration in your decision making.
• Participate in learning and development opportunities and activities that develop personal effectiveness and assist in improving performance in the role. Ensure all core and mandatory training is completed and kept up to date.
• Undertake any other duties as may reasonably be required in line with the level of responsibility of the post and to meet the changing needs of the organisation.

Knowledge and Skills:

Essential

• Excellent IT skills across all core programmes and applications.
• Excellent administrative skills to manage a diverse workload and ensure effective recording of decisions made.
• Ability to meet deadlines and plan and deliver a range of different activities.
• Ability to validate information and demonstrate attention to detail.
• Excellent customer focus.

Desirable

• Experience social housing.
• Experience managing compliance programmes.
• Holistic understanding of statutory obligations.

Job Description

We have some great benefits at SNG, including:

• 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
• Chance to buy or sell holiday as part of our flexible benefits package
• 3 additional wellbeing days and 2 paid volunteering days
• Generous matched pension scheme up to 12% and Life cover at 4x salary
• Enhanced maternity/paternity/adoption pay
• Options for private medical insurance, dental insurance and critical illness cover
• Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service

At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.