Compliance Manager

Carlisle Support Services; London Borough of Hackney; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Health and Wellbeing Plans

23 days paid holiday increasing to 25

Discounts and Cashbacks

Paid Volunteering days

Employee Assistance Program

Refer a Friend Scheme

Cycle to Work Scheme

Travel Allowance

Job summary

Carlisle Support Services is seeking an experienced compliance professional to lead hard services governance across multiple sites in the UK. You will develop robust assurance systems for statutory inspections, tests and planned maintenance, while monitoring performance across electrical, mechanical, water hygiene, gas, lifts and building fabric areas.

You will manage contractor performance, ensure permit-to-work and safe systems of work, and drive improvements through KPI dashboards and

Qualifications

• Evidence of CPD relevant to hard facilities management and statutory compliance.
• Full UK driving licence (where the role requires travel between sites).

Responsibilities

• Ensure all hard services are delivered in compliance with statutory legislation, ACop, HTMs, British Standards and organisational policies.
• Develop, implement, and maintain compliance assurance systems for statutory inspections, testing, and planned maintenance.
• Monitor compliance performance across hard FM disciplines including electrical, mechanical, water hygiene, gas, lifts, and building fabric.
• Maintain accurate compliance records and ensure evidence for audits.
• Manage performance of specialist hard services contractors, ensuring SLAs and KPIs are achieved.
• Ensure contractors comply with statutory requirements, permit-to-work systems, and safe systems of work.
• Support procurement, mobilisation, and ongoing management of hard services contracts.
• Ensure statutory inspections, testing, certification and remedial works are completed within timescales.
• Identify compliance risks and implement mitigation measures.
• Investigate compliance failures and share lessons learned.
• Promote a positive health and safety culture across hard services.
• Oversee planned preventative maintenance programmes to meet statutory and operational requirements.
• Develop and report on compliance KPIs and dashboards.
• Analyse data to identify trends, risks and improvements.
• Lead initiatives to improve compliance performance and contractor effectiveness.
• Build relationships with internal departments, contractors, regulators and stakeholders.
• Provide specialist compliance advice to managers and colleagues.
• Represent the organisation during regulatory inspections and governance meetings.
• Develop and implement compliance policies, procedures, and governance arrangements.
• Ensure compliance reports for senior management and governance groups.

Education

Building Services Eng / Mechanical Eng / Electrical Eng / Facilities Mgmt or equivalent

Health & Safety qualification (IOSH NEBOSH or equivalent)

Job description

Key Responsibilities

• Ensure all hard services are delivered in compliance with statutory legislation, Approved Codes of Practice (ACoPs), Health Technical Memoranda (where applicable), British Standards, and organisational policies.
• Develop, implement, and maintain robust compliance assurance systems for statutory inspections, testing, and planned maintenance.
• Monitor compliance performance across all hard FM disciplines, including electrical, mechanical, water hygiene, gas, lifts, pressure systems, fire safety interfaces, and building fabric where applicable.
• Maintain accurate compliance records and ensure evidence is readily available for internal and external audits.
• Manage the performance of specialist hard services contractors, ensuring contractual obligations, service level agreements (SLAs), and key performance indicators (KPIs) are consistently achieved.
• Ensure contractors comply with statutory requirements, organisational policies, permit-to-work systems, and safe systems of work.
• Support procurement, mobilisation, and ongoing management of hard services contracts where required.
• Ensure statutory inspections, testing, certification, and remedial works are completed within required timescales.
• Identify compliance risks and implement appropriate mitigation measures.
• Investigate compliance failures, incidents, and near misses, ensuring corrective actions are implemented and lessons learned are shared.
• Promote a positive health and safety culture throughout all hard services activities.
• Ensure compliance with Health and Safety legislation, including CDM Regulations, Permit to Work procedures, and contractor control processes.
• Oversee planned preventative maintenance (PPM) programmes to ensure statutory and operational requirements are met.
• Ensure asset information, certification, maintenance records, and compliance documentation are maintained within the CAFM or asset management system.
• Develop and report on compliance KPIs and performance dashboards.
• Analyse compliance data to identify trends, emerging risks, and opportunities for service improvement.
• Lead initiatives to improve compliance performance, contractor effectiveness, and operational efficiency.
• Build effective working relationships with internal departments, operational managers, contractors, regulators, and external stakeholders.
• Provide specialist compliance advice and guidance to managers and colleagues.
• Represent the organisation during regulatory inspections, audits, and compliance meetings where required.
• Lead the development and implementation of compliance policies, procedures, and governance arrangements.
• Ensure compliance reports are produced for senior management and governance groups.

Ideal Candidate

• Degree, Higher National Diploma (HND), Higher National Certificate (HNC), or equivalent qualification in Building Services Engineering, Mechanical Engineering, Electrical Engineering, Facilities Management, or a related discipline, or equivalent demonstrable experience.
• Recognised Health and Safety qualification (e.g. IOSH Managing Safely, NEBOSH General Certificate, or equivalent).
• Evidence of continuing professional development (CPD) relevant to hard facilities management and statutory compliance.
• Full UK driving licence (where the role requires travel between sites).

Benefits

• Health and Wellbeing Plans
• 23 days paid holiday increasing to 25 after 2 years
• Discounts and Cashbacks
• Paid Volunteering days
• Employee Assistance Program
• Refer a Friend Scheme
• Cycle to Work Scheme
• Travel Allowance

Additional Information

Successful candidates will be required to provide original documentation for detailed screening and vetting processes. This could include the following: passport / driving licence / utility bill dated in the last 3 months / HMRC letter / original bank statement / original payslip / birth certificate / a valid share code.

About us: Join a growing market-leading brand of support services to work with the UK’s largest brands such as Le Shuttle, Tottenham Hotspur Stadium, Jaguar Land Rover, Tesco, and many more. Carlisle currently employees over 8,500 dedicated and enthusiastic staff members to deliver events, security cleaning, and retail facilities support services across the UK’s most renowned sites and critical infrastructure.

Equality, Diversity, and Inclusion: At Carlisle, we are committed to Equality, Diversity, and Inclusion in all areas of employment, recruitment and selection, training, development, and promotion. In all situations people will be judged solely on merit or ability.

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