Compliance Investigations Case Manager

Danaher; York; On-site; GBP 60,000 - 80,000; Full time

Job description

At first glance, you’ll see Danaher’s scale. Our 65,000+ associates work across the globe at more than 15 unique operating companies within three platforms—life sciences, diagnostics, and biotechnology.

Look again and you’ll see the opportunity to build a meaningful career, be creative, and take risks with the support you need to be successful. You’ll find associates who are as certain about their impact as they are about where they’re headed next.

You’ll find the Danaher Business System, which makes everything possible. You’ll also see a company that investors trust—our culture of continuous improvement has helped us outperform the S&P 500 by more than 5,000% over the past 25 years.

Job Title: Danaher Compliance Investigations Case Manager

The Danaher Compliance Investigations Case Manager will be responsible for managing the company’s disclosure program (“Speak Up! Program”) with the utmost confidentiality and organization. This role requires a highly organized individual with the ability to effectively manage a high volume of cases. The position demands a high level of integrity and the capability to handle sensitive and highly confidential information.

Key Responsibilities

1. Case Intake and Management: Manage the intake and progression of each Speak Up report by ensuring reports are appropriately categorized, assigned to the appropriate investigator, and, when required, escalated per the Danaher Legal Escalation Policy. Speak Up! reports not requiring investigation may be triaged for by the Case Manager, who will track any countermeasures and identify trends in reporting of matters.
2. Generate Speak Up! Metrics & Management Reporting: Develop and complete data analysis to identify case trends and compliance risk areas from Speak Up! reports and case outcomes. Prepare Speak Up! Program reporting for management and the Audit Committee of the Board of Directors that includes case data and performance against Key Performance Indicators.
3. Case Closure and Countermeasures Tracking: Assist the primary investigator in closing each investigation by managing all the case-related documents in the case management system, inputting countermeasures into the system, as applicable, and tracking the completion of these countermeasures.
4. Stakeholder Engagement: Communicate effectively with a team of global colleagues and stakeholders to ensure information is shared and disseminated properly.
5. Develop and Maintain Speak Up! Program Written Standards: Draft, periodically review and update investigation protocols, investigation process work instructions, procedures, and templates.
6. Develop and Maintain Speak Up! Program Training and Communication Materials: Draft and periodically update Speak Up! Program awareness materials (e.g., posters, associate and leadership training) and the investigator training curriculum.
7. Liaison for Translation Services: For cases involving non-English speaking associates, coordinate with an external vendor for translations, manage the Purchase Order for these services, and act as the liaison to ensure accurate and timely translations.
8. Legal Hold Requests: Work with IT, at the discretion of investigators, to place a confidential Legal Hold on relevant associates' company computers and phones. This includes developing and implementing the process and tools necessary for this task.
9. Forensic Activities Management: Work with external vendors to conduct sensitive forensic activities when required. Manage the Purchase Order process and act as the liaison to outline requests and capture findings, which are then provided to the primary investigator.
10. Hotline Vendor Management: Act as the primary company representative to the Danaher hotline vendor to manage operational issues, coordinate needed system changes, and manage account matters.

Qualifications

1. Bachelor's degree or equivalent work experience in a related field.
2. In-depth knowledge and experience in compliance investigations and case management.
3. Strong communication skills, both written and verbal, including a demonstrated ability to handle highly confidential information with discretion.
4. Excellent organizational skills and attention to detail.
5. Proficiency in managing and using case management systems for a high case volume and working effectively with external vendors, e.g., Navex.

It would be a plus if the candidate has experience in the following:

1. Experience using Workday Learning Management System (LMS) or other LMS to automate trainings.

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.