Compliance Assistant

Notting Hill Genesis Group; Greater London; Hybrid; GBP 28,000 - 40,000; Full time

Benefits offered by this job

Excellent annual leave

Generous pension scheme

Cycle to work

Life Assurance x4

Health cash plan

Staff discounts

Job summary

Notting Hill Genesis Group is recruiting a Compliance Assistant to join the Operations team. You’ll help manage compliance activities across externally managed properties, working with EMAs, Property Managers and Housing Officers to ensure timely safety actions and documentation.

The role focuses on meeting statutory requirements, maintaining up-to-date records, and improving service reliability. Hybrid working applies with three days in the office.

Qualifications

• Experience providing customer-focused support and communicating effectively with internal and external stakeholders.
• Strong organisational skills, with the ability to manage workload independently and prioritise tasks.
• Excellent attention to detail and a high level of accuracy in record-keeping.
• Comfortable speaking with external partners by phone to follow up on compliance matters.
• Ability to problem-solve and adapt to changing priorities in a fast-paced environment.

Responsibilities

• Support the delivery of compliance requirements across properties managed by External Managing Agents.
• Monitor compliance status using internal systems, ensuring documentation such as gas safety certificates and water risk assessments is obtained, recorded and uploaded correctly.
• Track and follow up Fire Risk Assessment (FRA) actions, ensuring completion within required timescales.
• Work towards agreed compliance KPIs and performance measures, supporting continuous improvement.
• Carry out periodic site visits to check compliance with fire, health and safety requirements.
• Liaise regularly with EMAs by phone and email to resolve outstanding actions and respond to compliance‑related queries.
• Provide day‑to‑day compliance support to Property Managers and Housing Officers, adapting to service needs where required.

Skills

Customer-focused support

Effective communication

Strong organisational skills

Attention to detail

Problem-solving

Stakeholder management

Job description

Notting Hill Genesis is a not‑for‑profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 65,000 existing homes and 10,000 more in our pipeline and we employ around 1,800 employees.

For more information on what we do and what makes us different please visit: https://group.nhg.org.uk/careers/

We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments.

To find out more about our approach to equality, diversity and inclusion please visit: https://group.nhg.org.uk/careers/diversity-is-our-strength/

What you’ll do

Notting Hill Genesis, one of London's largest housing associations, is seeking a Compliance Assistant to join our thriving Operations team. As an EMA Compliance Assistant, you’ll play an important role in helping us maintain safe, compliant homes across our externally managed portfolio. Working closely with External Managing Agents (EMAs), Property Managers and Housing Officers, you’ll support the management of essential property compliance activities, making sure key safety actions and documentation are completed accurately and on time.

Through your work, you’ll help ensure statutory requirements are met, compliance records are kept up to date, and residents can feel confident that their homes are safe and well managed. The EMA Compliance Assistant role is central to improving service reliability, strengthening customer trust and supporting high standards across our properties.

How you’ll do it

• Support the delivery of compliance requirements across properties managed by External Managing Agents.
• Monitor compliance status using internal systems, ensuring documentation such as gas safety certificates and water risk assessments is obtained, recorded and uploaded correctly.
• Track and follow up Fire Risk Assessment (FRA) actions, ensuring completion within required timescales.
• Work towards agreed compliance KPIs and performance measures, supporting continuous improvement.
• Carry out periodic site visits to check compliance with fire, health and safety requirements.
• Liaise regularly with EMAs by phone and email to resolve outstanding actions and respond to compliance‑related queries.
• Provide day‑to‑day compliance support to Property Managers and Housing Officers, adapting to service needs where required.

Hybrid working applies, with at least three days per week in the office, depending on service needs.

The ideal candidate

We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation. Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence. If not already qualified, there may be an expectation to study towards a professional qualification.

Essential

• Experience providing customer‑focused support and communicating effectively with internal and external stakeholders.
• Strong organisational skills, with the ability to manage workload independently and prioritise tasks.
• Excellent attention to detail and a high level of accuracy in record‑keeping.
• Comfortable speaking with external partners by phone to follow up on compliance matters.
• Ability to problem‑solve and adapt to changing priorities in a fast‑paced environment.

Desirable

• Property management background – Understanding of housing management, property compliance and safety.

What’s in it for you?

Once you join us, you’ll find plenty of opportunities to grow within our organisation. You’ll also have access to a wide range of learning opportunities to help you achieve and maximise your potential.

Benefits include:

• Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
• Generous pension scheme
• Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply)
• Employee assistance – free confidential advice and counselling services provided by independent specialist organisations.
• Health cash plan
• Staff discounts – we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more.
• Interest free loans – season ticket loan, tenancy deposit loan, and training loan
• Cycle to work scheme.
• Life Assurance x 4 annual salary

All about us

Notting Hill Genesis is a not‑for‑profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 65,000 existing homes and 10,000 more in our pipeline and we employ around 1,800 employees.